Ecocentric MomReviews of ecocentricmom.com

Response from Ecocentric MomMay 16, 2017

Hi Megan, thanks for gifting Ecocentric Mom and for sharing your feedback with us. We are sorry to hear about the shipping damage to the box! I checked our records and we don't have a customer service email from you about this issue but we'd like to take care of it for you. While we do our best to carefully pack our boxes for transit, the occasional damage does occur. If any of the items were damaged or unusable please send us an email to [email protected] and we will certainly replace them ASAP.

Response from Ecocentric MomMay 16, 2017

HI Astrid, thanks for taking the time to share this experience with us. I've looked into your situation and I see that we received an email from you about this terrible shipping issue and our customer service rep immediately offered to replace the damaged box, but you expressed in your reply email that you did not want a replacement. We never "changed our mind" about replacing it, the request for photos was simply so we could file a claim with the party at fault (USPS) but this was not a requirement to get your replacement. I'd be happy to send you the transcript of this conversation with our rep so we can clear up this confusion and we remain willing to replace your damaged box! As we stated at the time, while we do our best to pack and ship items safely sometimes (rarely) there is shipping damage as you report.