FRED
Lets take care of business
Received on Sat. 10/28 and had problems with it right off the bat. I called the first business day after receiving the tcm was on hold for 20 minutes was then told to leave a message and I would be called back. After 4 hours I received a call back and was told I would get a call from a tech to trouble shoot the following morning. I waited till 1pm the next day and began calling again after being on hold for only 15 minutes someone answered after speaking with them, they told me I needed to talk to a tech, on hold for an additional 10 minutes just to be told they were unable to connect me at this time and a tech would call me back. The following day after still no call back I emailed them with a complete explanation of my problems hoping this avenue of contact would come to fruition. The following day I get this email asking for a rating, really? I'm not going to go back over what my problem is because I've already explained that in detail in my email yesterday 10/2. In frustration and needing the vehicle I got a known good tcm out of a year newer same model jeep with a blown motor and all is good except I'm stuck with a $272 paperweight. UPDATE: After a week of emails they pretty much did make it right with $242 refund.