Kara L.
This is a scam
This is a scam! I purchased and all of a sudden I was ghosted and their phone lines are no longer a working! Do not trust them at all!!!
Response from eBook Writing HubAug 29, 2023
I want to start by extending our sincere apologies for the experience you've had. Your concerns are genuinely important to us, and we deeply regret any inconvenience you've faced. We're committed to rectifying the situation and ensuring that you receive the level of service and support that you rightfully expect. After investigating your case, we identified the communication gap that led to the delay in responding to your initial purchase. We have since taken steps to address this within our processes to prevent such issues from recurring in the future. Regarding the unresponsive phone lines you mentioned, we understand how frustrating that must have been. We experienced an unexpected technical issue that temporarily impacted our phone system. This has since been resolved, and we're actively working to improve the overall reliability of our communication channels. It's important for you to know that we've already processed a refund for your purchase. We take full responsibility for any inconvenience caused and hope that this action demonstrates our commitment to making things right. We genuinely value your feedback, and it's through feedback like yours that we continue to improve our services. We understand that trust needs to be earned, and we're eager to regain your confidence in our brand.