eBayReviews of ebay.us

THEY AXED WANT IT NOW - the one precious service I ACTUALLY FOUND WHAT I NEEDED!

Extremely Disappointing Customer Service I purchased an item on eBay, but after some time, the tracking status was marked as “delivered” even though I never received it. It was either delivered to the wrong address or not delivered at all. When I reached out to customer support, they simply advised me to check with my neighbors or visit the local post office to search for my package. Despite my concerns, they closed the case and refused to issue a refund. This experience has been incredibly frustrating, and the lack of proper support is unacceptable. If I could give zero stars, I would.

Use to be a eBay Seller, when ratings were high. Stopped selling but remained a Buyer until now as they do not help when something goes wrong. Too many times things have gone wrong, ripped off and latest issue was my last. Ebay simply ignored my request and they no longer follow up to help Buyers (see other ratings) and they continue to allow Bad Sellers (we'll call them) to continue. Last times I purchased items in the past few months resulted in five bad deals, losing my money and wonder how these Sellers have shown so many high ratings yet seem to continue to screw us over. Personally my ratings are five star, since the late 1990's as a Seller and continue today only as a Buyer. So as of today, February 18, 2025, I will NEVER purchase anything from eBay ever again.

I recently opened an eBay Business account. I provided all my Business related information and set up my Bank account. I was in the middle of inventory procurement for the beauty products I wanted to sell on eBay. However, I received an email from eBay saying: "We wanted to let you know that your eBay account has been permanently suspended because of activity that we believe was putting the eBay community at risk. We understand that this must be frustrating, but this decision was not made lightly and it’s important that we keep our marketplace safe for everyone." I called eBay's customer support and tried to get more information on that. The lady I spoke to was nice in the beginning, but after reviewing my account, her attitude and tone changed. She told me that my account has been permanently suspended and there is nothing they can do. I asked for any information that can help me avoid such a situation in the future. However, she told me that that information was confidential and she cannot continue with this call anymore. She then hung up on me. My eyes and mouth were wide open as I tried to process what had just happened. I'm still clueless, as there was no activity on my account, so how can my account be putting the eBay community at risk?

eBay's customer service is NON-EXISTENT. I never received my item and contacted the seller. I was sent a tracking link that did not work. eBay sent another link to dispute my case--this link DID NOT WORK. eBay went on to close my case without my feedback. I will never order another thing from this marketplace. Caveat Emptor.

Seller doesn't honor stated refund assurances. I complied with policy, received authorization,,. seller doesn't have to.

On July 17th I ordered a skid plate for my truck for $267. On the 24th of July the tracking for Fedex said that it was out for delivery. When it didn't arrive, I called Fedex and they opened an investigation and told me that they cannot locate the item and to contact the seller, Machter-USA for a refund. I contacted the seller on July 25th and never heard anything back. Ebay is just as bad as they SAY they guarantee the item or my money and they have done squat. Ebay told me that if we didn't hear from the seller by August 1st they would refund my money. Guess what? No refund from Ebay and no contact with the coward seller who ripped me off. Ebay told me last night that I would now need to wait another 10 days to see what happens with Fedex. I went to PayPal and I've disputed the charge as it appears that Ebay is one of these parties to fraud. I'm in Florida and it's pretty easy to prove fraud by inducement. My next move is a police report and putting everyone on notice that you robbed the wrong guy. I happen to be a web master and this will be fun. I hope the $267 you robbed from me was worth it...

Bought an item that shouldn't be sold at the first place by unauthorized seller, but eBay allowed it to be sold. eBay ignored the commercial restrictions!!! eBay - Where is your ethical and professional commitment?!