EazeReviews of eaze.com

I would give 0 stars if I could. I ordered at 1 and get an ETA of 3 o clock. At 3 I get a text saying my order should arrive at 3:55... I reach out to them at 4 and they said it would be another 50 minutes. I had to leave the house so I canceled and ordered again at 5:30. This time I get a eta of 6:30 then receive a text saying my order will arrive at 6:55-7:15... at 7:30 I reach out and they say that the driver is 50 minutes away, after 30 minutes I get a text saying that the driver is 41 minutes away.. then 20 minutes later they cancelled my order. This company has absolutely no respect for people's personal time and is extremely unprofessional. Don't waste your time ordering from here... literally

this service is so annoying. i've wasted so many hours of my life waiting for delivery that keeps changing times with what they had originally estimated/promised. my driver came early before the time (thought i had the time so went to walk the dogs quickly) and he left literally right when i got home MAKING ME WAIT 2 MORE HOURS for another order. another time they received my order, made me wait for an hour, then cancelled it last minute. if you can't follow through with the order you should notify IMMEDIATELY.

Placed order came in 30 minutes, driver was nice , was very happy

Customer service is non-existent. The only way to contact them is through "chat" and most of the time there's nobody online. If you have problems with your oder then "tough luck" The only thing keeping them in business is the lack of competition in most areas. What a shame.

I ordered thru the app and waited for my delivery. When he arrived with the order, his machine had no service and couldn't charge me for the order and walked away. Said sorry. What a joke, and not a service I would use again.. Stay away!! Use another service.

My ordering and delivery were fine. The driver delivered to my door. However, the four Circles vape cartridges I ordered were only half filled! Normally, four cartridges would last me at least three weeks instead of the one week it did. I contacted customer service who ended the chat prematurely twice. They stated that the half full was full and wouldn't accept the fact that the cartridges were not acceptable or let me speak to a manager. Terrible customer service. The product was pretty good except that they were only half filled.

Their website is the absolute worst I’ve ever used. Finding it impossible to place an order tried contacting customer service what an effing joke. I will never place an order with them again!!

TLDR: An Eaze driver was sexually inappropriate with me. I reported it and asked for someone to reach out to me. Eaze did not follow through and denied my request to speak to someone. Why haven’t I received direct communication regarding an incident with one of your drivers? On 9/11/2022 Jermand delivered my order. He came to the door reeking of cannabis (the smell lingered after he left). As I was checking out, he kept leering at me and turning his head away (like he was trying not to). I was supposed to get change and didn’t. I gave him a $5 tip and after he took my money he asked, “Do you have a man?” I immediately wrote Eaze letting them know what happened and asked for someone to reach out. I received a reply that night from Moises H. adding $20 credit to my account and letting me know that the matter will be “escalated to the driver management team.” I asked to hear back from them. The $20 means nothing since there’s a $50 minimum and at least $20 taxes. This “gift” is requiring me to spend more money with Eaze. On 9/16 I followed up asking someone to reach out to me. Katherine B. wrote me back saying that the report has been delivered to the department and the customer is no longer contacted because “the information is already available to ensure the internal process.” My last follow up email to Katherine B was on 9/19 asking for a full refund of my order and a call or email directly from a manager. Katherine nor anyone has written back. I’ve been an Eaze supporter since I worked in the cannabis industry in 2015. I remember doing cons with Eaze Brand Ambassadors while they were getting off the ground. I’ve been proud of their expansion and have recommended it to many people. I will no longer be a customer. I highly recommend finding another delivery dispensary whom takes sexual assaults seriously.