Anonymize M.
COVID-19 Response to Cancellation
Our school proactively sought a cancellation of our European Trip due to COVID-19. EA Tours response was to honor the original cancellation policy (25% recovery) or reschedule the trip with an amended cancellation policy, not resetting the dates adding an "act of god clause", which gives them no further obligation if the situation continues. Given the cancellation of flights, hotels and events have resulted in up to full recoveries, which it may be "legal" per the contract, given the long standing relationship with the school, should have made an effort to maximize recoveries and not guarantee their revenue for a trip that will likely never happen.



