Jill O.
They made it right!
I received the wrong items (sent 2 bags of biscuits, vs. the powder supplement/topper). But a few days later, we received the correct products in the mail, and an email with apologies from the company, and they insisted we keep the 2 bags of biscuits. I've ordered from Neo Bites many times, and LOVE their toppers. This was the first time they have made such a mistake, and they made it right very fast.
Response from eatneobites.comDec 7, 2023
Glad we were able to make this right! Apologies again for sending the wrong order the first time around -- hopefully you and your pup love the biscuits as much as the toppers!