EativeReviews of eative.com

Response from EativeJun 21, 2022

Hi Pieterke, Thank you for sharing your opinion. We are sorry that we were not able to assist you with a refund on this occasion. As confirmed by email and as per our policy, we are not able to issue a refund for renewals or primary sales older than 90 days. At Eative we believe in our product and for this reason we offer 90 days where you can request a cancellation and a refund if you are not happy with the product. We are a small team and we work really hard to ensure all our members enjoy our products and they achieve their goals, we are sorry that on this occasion we have not meet your expectations. Again, thank you so much for taking your time in sharing your opinion, you can always contact us via email or through our chat. Best wishes, The Eative Customer Support team

Response from EativeMay 10, 2022

Dear Manish, First of all we would like to thank you for taking the time to share your thoughts on TrustPilot. We are sorry that we were not able to help you with your request, unfortunately we do not offer customer support at the moment, however, you can always contact us via email at info @ eative . com. If your request has not been dealt with yet, kindly email us and we will do our best to assist you. Please note that all subscriptions are set to renew and this is specified during initial purchase and also in our terms and conditions. Thank you The Eative Customer Support Team

Response from EativeMay 10, 2022

Hello there, Thank you for your feedback. We are sorry that you are not happy with how our customer service team handled your request. At Eative our main goal is to ensure our customers are happy and engaged with our product, we are sorry that you did not enjoy our products. We apologise that we were not able to assist with a refund on this occasion, as specified during purchase and in our terms and conditions that are accepted when joining, only initial within 90 days are eligible for a refund. Thank you The Eative Customer Support Team

Response from EativeMay 10, 2022

Hello Miki, Thank you for taking the time in sharing your thoughts. We are sorry that you are not happy with our product and with our policy and especially that we were not able to get back to your request on time, we always aim to respond within 24 hours. As specified during purchase and in our terms and conditions that you accept when joining Eative (formerly known as Ketobody) only initial purchases that are less than 90 days are eligible for a refund. Again, thank you for your time and we apologise for any inconvenience. The Eative Customer Support Team

Response from EativeMay 10, 2022

Hi George, Thank you for taking the time in sharing your opinion about Eative. We are sorry that we did not meet your expectations at this time and that you had issues with your subscription. All subscriptions are set to renew automatically as specified during purchase and also in our terms and conditions; to cancel your subscription you simply need to do so through our website or by contacting us via email, chat or voicemail. Thank you The Eative Customer Support Team

Response from EativeMar 23, 2022

Hi Colleen, Thank you for taking the time in sharing your thoughts on here. We specify clearly during purchase and on the terms and conditions that you agree when signing up, that all purchases are set to renew automatically. We offer a cooling off period of 90 days from the initial purchase in case you change your mind or you are not happy with the recipes, unfortunately after that we are not able to issue a refund. You can still make use of your personalised meal plan until it expires and our nutritionists are always on hand to assist to make your plan more enjoyable. We do apologise for any inconveniences caused. The Eative Customer Support Team

Response from EativeMar 23, 2022

Hi Luke, Thank you for taking the time in sharing your feedback, we are sorry that you feel this way, however, we can assure you that we are not a scam. During the first 90 days of your initial purchase, you can cancel your subscription anytime through the website on a desktop or by contacting our customer support team by email or chat. As mentioned during purchase and in our terms and conditions that you accept when joining, it is clearly specified that after 90 days of the initial purchase all sales are final and we are not able to issue a refund. You can still use your meal plan until it expires and we are more than happy to help you with your meal plan to personalise it even more. We are sorry that we cannot help you with your refund. The Eative Customer Support Team

Response from EativeMar 23, 2022

Hi Nancy, Thank you for sharing your feedback. We are sorry to see that you are not enjoying your meal plan; if you need any assistance or you want anything changed, you can always contact us through chat or email at info @ eative . com and we will help you with any doubts or queries you may have. Our nutritionists are also available for 1-1 consultations if required! All the best! The Eative Customer Support Team