EasyWPReviews of easywp.com

Response from EasyWPAug 30, 2024

Hello David, We feel sorry that you had a negative experience with our EasyWP services. The satisfaction of our customers is always our main goal, and we are doing our best to make the process of using our services as smooth as possible. We provide a lot of guides on our Knowledgebase which will be helpful while using our EasyWP hosting. As an example, here you can find the guide which can help you access your EasyWP hosting: https://www.namecheap.com/support/knowledgebase/article.aspx/9885/2280/easywp-how-to-access-your-wordpress-dashboard/ We also provide 24/7/365 Live chat/Ticket customer support so our support representatives are happy to help you with all the questions you may have anytime. To find out what kind of issues you have faced with your EasyWP subscription, we will contact you via the ticket to your account-based email. Rest assured, we will be glad to look into the matter and advise. Best wishes, Namecheap team

Response from EasyWPAug 18, 2024

Hello Jamshed, We feel sorry that you had a negative experience with our service, and would like to understand what happened there. Our responsible staff will follow up with you shortly to the mentioned email. Best wishes, Namecheap Team

Response from EasyWPAug 12, 2024

Hello, We appreciate your feedback and sincerely apologize for the delay you're experiencing. We understand how important speed is, and we’re committed to resolving this issue for you. Our team is already looking into it, and we’ll get back to you with a follow-up as soon as possible. Thank you for your patience, and please know that we're here to ensure everything runs smoothly for you. Best regards, Namecheap Team

Response from EasyWPJul 19, 2024

Hello, Thank you for bringing this to our attention. We sincerely apologize for any confusion and inconvenience caused. As a hosting provider, our primary focus is on ensuring the stability and reliability of our web hosting services. We do not offer website development, debugging, or optimization services. Regarding your cancellation request, please note that you can disable the auto-renewal option by following the guide available at this link: https://www.namecheap.com/support/knowledgebase/article.aspx/10564/2207/can-i-set-up-automatic-billing-for-my-namecheap-services/#Apps . Additionally, if you need further assistance or wish to address this matter directly, please reply to the follow-up message that our team has sent to you. We are committed to resolving this issue promptly and ensuring your satisfaction. Thank you for your understanding and cooperation. Best regards, Namecheap Team

Response from EasyWPJul 19, 2024

Hello, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the numerous issues you have encountered. We understand how frustrating these experiences must have been and appreciate your patience. We are committed to providing a reliable and efficient service, and your feedback highlights areas where we need to improve. Also, we would like to mention that during the 30 days free trial period, it is not possible to upgrade a trial plan inside the dashboard. As soon as the trial period is over and the subscription is renewed, the customer will be able to upgrade the plan as usual. You can double-check this information here: https://www.namecheap.com/support/knowledgebase/article.aspx/10273/2288/easywp-how-to-upgrade-a-subscription-video/ Still, if our customers wish to upgrade earlier, they are welcome to contact us and we will be glad to assist them. We regret any inconvenience caused and are dedicated to addressing these problems promptly. Feel free to reply to the follow-up that our team will send to you shortly for further assistance. Thank you for your understanding. Best regards, Namecheap Team

Response from EasyWPJul 17, 2024

Hello Patricia, Thank you for sharing your experience! Our apologies for any frustrations. We will always do our best to assist you and dismiss any of your concerns. Our support team will send you a ticket to your account-based email address shortly, to address the matter. Best regards, Namecheap Team

Response from EasyWPJul 16, 2024

Hello, Thank you for sharing your experience with us! We’re sorry to hear that you're having trouble with the setup. Our support team will reach out to you shortly to assist you and help to get everything set up smoothly. Your satisfaction is our priority, and we're here to help. Best regards, EasyWP Team

Response from EasyWPJul 16, 2024

Hello, Thank you for sharing your feedback with us. We sincerely apologize for the difficulties you’ve encountered with our hosting plan. Your experience is important to us, and we regret that our service did not meet your expectations. We aim to provide a user-friendly and intuitive platform, so it’s disheartening to hear that you are not satisfied in this case. We appreciate your honesty, as it helps us identify areas where we can improve. To address your concerns, we would love to understand more about the specific issues you faced. Please feel free to reply to the follow-up our Support Team sent yo your account-based email address. We are here to help and ensure you have a seamless experience moving forward. Thank you for your patience. We hope to have the opportunity to serve you better in the future. Best regards, Namecheap Team