Easy Pay DirectReviews of easypaydirect.com

Our experience with Easy Pay Direct was incredibly smooth and straightforward. Our account rep, Bobby, was extremely helpful and proactive; he stayed in touch, kept us apprised of every update, and consistently went above and beyond. Where other ISO brokers wasted our time, Easy Pay Direct was on the ball from day one. They made the complex underwriting process and securing our merchant account completely painless. We could not have asked for a better partner and recommend them without hesitation.

Ian has always been the single point of contact for us since the beginning of our account journey with Easy Pay. He has been helpful with all the queries and issues we have with the payment processing. When you do business with someone, don’t look how big is their business and their name but how easy it is to do business with them and to what extend they can go to provide the best service. Ian and Easy Pay are the perfect example of this!

I tried to setup a merchant account with Easy Pay Direct. I look for payment processing options, based on published rates and online reviews It looked like Easy Pay Direct would be a good option for our needs. The online application process was ok until you get emails from their AI agent. That AI agent keeps providing conflicting information. You ask questions and it completely fails to answer them. You just keep going in circles. When you try to get an actual person involved you just get another AI agent response. I get calls sales calls from payment processors every day. I can't believe it is so hard to get accurate and consistent information from Easy Pay Direct considering the competitive payment processor market.

Good support!!

Easy Pay Direct truly makes your life easier. They hands-down have the best customer service in the industry, with the staff on hand to solve any and all of your problems. To the whole team — you are so awesome, and I hope you always know and remember that! I've worked with many businesses over the years, and I have to say I've never met anyone who cares as much as these folks do. We all want to work with and be around good people, right? Well, you'll find them right here. Ted, Nate, Gordon, Cory, Maria, Carly, Brad, Julian, Chris, Ian, Jaime, Shiloh — thank you. It has and always will be a genuine pleasure. And if I were to describe their service in my own way: if I were a soldier, I'd never need to call for backup. They always call to tell me they've completed the mission before I even knew I needed it!

Had a really great experience with a complicated payment gateway issue while switching business ownership. Ian and the whole team at Easy Pay Direct were fantastic and super helpful throughout the entire process and after!

The tool & system is great but even more is the support we get from Ian Barnett - anything - anytime gets resolved 😊🙏

Easy Pay Direct and their acquiring bank Maverick Payments closed our merchant account and are holding our funds based on a false claim of “lack of response to requested documents.” This statement is factually incorrect. All requested documents were submitted promptly, completely, and with proof. Despite full cooperation, our account was closed and funds were placed on hold without transparent justification. ⸻ Detailed Complaint Our merchant account was conditionally approved and subsequently placed under review by Maverick Payments. During this review, we were requested to provide additional documentation. We complied immediately, submitting all requested materials on the same day (or next business day at the latest). The documents provided included, but were not limited to: • Signed invoices / contracts • Signed credit card authorization forms • Full cardholder details • Detailed service descriptions and fulfillment status • Supporting compliance documentation We possess email confirmations, timestamps, and screenshots clearly demonstrating timely submission and full cooperation. Despite this, Easy Pay Direct / Maverick Payments later stated that the account was closed due to: “Lack of response on requested additional documents.” This justification is demonstrably false and directly contradicts the documented communication trail. ⸻ Primary Issues 1. False Closure Reason The stated reason for closure (“lack of response”) misrepresents the factual history of the account and our documented cooperation. 2. Funds Held Without Transparency Our funds remain held in reserve by Maverick Payments, with no clear or documented release timeline, only vague references to “30+ days” without contractual clarity. 3. Lack of Communication After document submission: • No confirmation of review completion was provided • No deficiency notice or escalation warning was issued • Emails and support tickets went unanswered for extended periods 4. Operational Harm The sudden closure and fund hold caused immediate disruption to our business operations, cash flow, and ability to operate. ⸻ Pattern of Conduct Following this experience, we reviewed public complaints on BBB and other platforms. The pattern is consistent across many cases: • Accounts closed shortly after approval • Claims of missing documents despite merchant cooperation • Extended fund holds • Poor or nonexistent communication This suggests a systemic issue, not an isolated incident. ⸻ Desired Resolution We respectfully request: 1. Written correction or retraction of the claim that the account was closed due to “lack of response” 2. Clear, written explanation of the actual reason for account closure 3. Written confirmation of the reserve amount held and a defined release timeline 4. Confirmation that our cooperation record is accurately reflected in Maverick Payments’ internal notes We are not refusing standard reserve procedures; however, we object to: • Inaccurate justifications • Lack of transparency • Prolonged silence after full compliance ⸻ Conclusion We acted in good faith, complied fully, and provided all requested documentation promptly. The closure reasoning provided by Easy Pay Direct / Maverick Payments is inaccurate and unsupported by the facts. We are submitting this complaint to BBB to seek transparency, factual correction, and resolution.