EasyHaulReviews of easyhaul.com

Bad experience

Complete run around. I had to go with another shipper after $240 in storage fees ran up.

Don’t be fooled by the recent reviews this company is the worst company out there… they will rip you off up and down in every way possible, they are the rudest and most UNPROFESSIONAL people I have ever dealt with in my life!!! My shipment was delayed for over 5 months telling me they could not find booking, after 100 emails and endless phone calls nothing changed, I get to the point where I insisted I wanted to pull my cars and get another company to deal with my enquiry then in less then 24 hours they managed to find a booking but of course this came with a price! They charged me storage fee, the delay was not my fault but yet they charge me storage fee, as you know they only a booking agency so They use other companies yards to arrange shipments, so I contacted the main company where my cars were stored and they said they don’t charge there customers any storage fee so I get back to easy rip haul that’s what I call them and asked to provide me storage fee invoice in which they failed… I dealt with Julia, Eugene, Hunar Assad (the rudest and most unprofessional person ever existed) I refused to pay so I had kate Nevmerzhytska offering me a discount on the storage fee that doesn’t even exist and to make matters worse my shipment left the warehouse on the 16th but they charged me up till the vessel sailing date which was the 25th… my container arrived and they didn’t send the release form so again I was delayed for another week because these people wouldn’t and can not do anything right… 1 star is way too much for them, Avoid using them at any cost, they should be shut down and not allowed to trade they would scam you and black mail you if you don’t pay them… lesson learned and my review is to warn people not to fall into there scam!!! I still have all the emails and conversations for anyone wanting proves of the above please comment and I will happily provide them…. In respond to your lie in your reply if my shipment was delayed by two weeks as you stated in your previous comment why I was charged months worth of storage?? My cars were ready to ship first week of January and you only provided booking end of may… cut the lies you are nothing but bunch of unprofessional liars!!! More negative reviews to come…

booked easyhaul to transport a motorcycle from NH to IA. The bike was picked up on the 30th of June with a scheduled delivery day of July 4. I knew that wouldn't happen as its a holiday but after it didn't arrive the 5th I called the driver who informed me the bike would arrive the following day, the 6th. The 6th came and went with no bike, tried calling the driver several more times with no return call and their VM was constantly full. After calling the main company I was told I would receive a return call which also didn't happen. The next day I receive an email saying they were sorry but the driver had "complications" and that my bike was at a "secure storage yard" pics included. The pictures show the bike outside leaning on a large piece of construction equipment with a chain wrapped around it... the bike is now 8 days past due for delivery with no end in sight and no more information from easyhaul. I have contacted my attorney to help sort this out and sadly from what he tells me I think legal action will be necessary. I WOULD NOT RECOMMEND THIS COMPANY! wish i could give them 0 stars. My attorney is also looking into filing a formal complaint with the Federal Maritime Commission which I guess is the governing body for transport companies.

I never delt with company staff like easyhaul ,careless ,not professional,poor customer service,Tim and Julia are bad,2 months delay and 2 months will deliver my car with wrong destination,I am going to loose $ 20000 plus shipping cost because of easyhaul,I advise anyone not to ship his or her car in this company

AVOID! Save yourself time, money and hassle and simply go elsewhere. Everything looks great when you make a quotation for the shipping, they will give you reasonable estimated time for the shipping and they will obviously try to sell all upgrades, insurance etc. They will be approachable and helpful until they receive your money. In December 2020 I bought a car and decided to ship it to the UK using EasyHaul. The car should be here in Feb 2021 (their estimate) but it arrived mid April! Very poor customer service, representatives were arrogant and didn’t give me any update or information, complete waste of time. There was no communication from them and when I asked for the update, they gave me all sort of excuses including stating that "this shipment destination is not very popular". Didn't you know about the destination when you quoted for the job?! They don’t apologise for anything. They were just waiting for more vehicles for the container to make more money. I fully understand the consolidation process (as this is not the first car I am importing from the US), but I have never had to wait for loading more than 2 weeks from the time when my car was delivered to a warehouse. With EasyHaul it took over 4 months! Their competitors are sending containers not later than after 2 weeks from the first vehicle arriving their warehouse, no matter if they have 2, 3 or 4 vehicles. Sometimes you win, sometimes you loose, but you should respect your customers and the estimates provided when you quote for the job. I was waiting for them to fill up the container for almost 4 months! and my car was the second vehicle for this container which means that someone was waiting even longer than me. Would never work with them again total disappointment. AVOID —— AVOID —— AVOID —— AVOID