EasyCareReviews of easycare.com

Spent $4000 for an EasyCare Totalcare, dealer told me it covered everything, including shocks, which I told him I was not buying vehicle unless it did, they are expensive. Halfway into warranty, shocks are bad, Easycare saying they do not cover shocks on my vehicle, even though the coverage map they gave me says it does. TOTAL WASTE

I have tried easycare (Owned by Apco Holdings, also associated with GWC Warranties) and have been denied on both of my vehicles claims. Even though they claim Day 1 coverage, they are quick to use the excuse of *Pre-existing issue* to deny you. There is only one Warranty company I have ever had a decent experience with and thats Fidelity. Unfortunately for me that wasnt offered through my credit union. I cancelled the warranty on my Cadillac CT6 ($3900) and on my Mercedes S63 Coupe ($7700) after being denied. Im a sales manager in the car business, and have had lots of experience with 3rd party warranty companys, in short Id give EasyCare a 1 star rating from my experience.

We purchased EasyCare Extended Warranty and GAP with our vehicle 2 years ago. We have never had to use them until now. Our vehicle was demolished by a tree 5/1/24 and declared totaled by our insurance company 6/11/24. We are owed for the remainder of the warranty and the GAP amount. The amount of paperwork they require is ridiculous. There are so many pages that it cannot be sent by email or fax. They refuse to communicate with our insurance company, finance company, the dealership, etc. They ask for documents I do not even have possession of. They are unhelpful and unfriendly, all while being painfully polite. They are making an already difficult situation excrucitating. They say there will be 6-8 weeks for resolution after they get everything they need. I will never purchase from this company again and do not recommend it to anyone else. It is worth only slightly more than nothing.

Our dealer included the extended warranty from EasyCare (parent company is APCO) when we purchased our new 2019 GMC Yukon Denali. The vehicle was taken to the dealer in May, 2024 because of a warning light. The dealer inspected the vehicle and found the transfer case was the issue - it contained a "chunk" of metal that had broken off from something. The vehicle was just out of the factory warranty and the service department submitted the claim to EasyCare. Approximately 3 weeks after the claim was submitted, according to "Savanah Spurgeon" of APCO, it was denied because the dealership failed to document a powertrain inspection when they performed normal maintenance on the vehicle. EasyCare will nit-pick every single maintenance record on your vehicle and if you miss the tiniest thing they'll deny your claim. They have a 1.1 star rating with the Better Business Bureau if that tells you anything. Don't consider the fact that your dealer may include this warranty "for free" with your vehicle as a plus over a dealership that doesn't offer it. It's worthless. And, certainly NEVER pay out of pocket to purchase this warranty.

Just an absolute nightmare! They have fought even the smallest repair. It’s impossible to find a local service center to take this because their reputation proceeds them. Live and learn but man these guys are the worst! Don’t do it!!

I sold my RV and cancelled the two outstanding warranty policies that I have with them . I did this thru the dealer from which I purchased them as directed by Easycare. After working with the dealer for two months, they expressed their dissatisfaction with Easycare and told me that the difficulty in getting service from them had caused them to no longer offer their extended warranty plans. After sharing their e-mail correspondence with EasyCare with me and allowing me to personally follow up with EasyCare on these refunds I can testify that their customer service is poor. None of their reps has access to information.

Do not buy a warranty from this company. We were pressured then totally misled, being told 'you won't have anything to worry about for years'. First claim denied. Reason for denial hidden deep in a unrelated paragraph. Warranty from EasyCare. Are trading vehicle soon but will not shop at Montrose. Filing a complaint with Pennsylvania Attorney General consumer division.

NEVER BUY THIS! I spent almost $3,000 on the best contract I could get on a car and when I took it in to get some things fixed they decided they wouldn’t cover anything that they said they would because they decided that what ever was wrong with it had happened before I got the car. So now I have to pay $4,000 to get my car fixed for things my contract should have covered.