EasyCare Reviews | Read Customer Reviews of easycare.com

EasyCareReviews of easycare.com

3.3189 reviews
Insurance
6010 Atlantic Blvd, Norcross, Georgia

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EasyCare

About EasyCare

EasyCare has been a trusted leader in the automotive industry since 1984, offering innovative vehicle service contracts, appearance protection, maintenance plans, and GAP coverage to dealerships and their customers across the U.S. EasyCare delivers F&I solutions that help dealers drive customer satisfaction and long-term loyalty. Their comprehensive suite of products is backed by industry-leading claims service, dealer training, and compliance support. With a commitment to protecting both vehicles and vehicle owners, EasyCare provides a seamless ownership experience to protect what matters to you. Learn more about how EasyCare is redefining the car ownership experience at EasyCare.com.

EasyCare (easycare.com) has 189 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: easycare.com
Website: easycare.com
Category: Insurance
Location: Norcross, Georgia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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EasyCare reviews

Showing 73 reviews with 1 star · Clear filters

Lorrie F.
Apr 23, 2025
It took almost 2 months to get this…
It took almost 2 months to get this approved. Then they kept my vehicle for 25 days. The dealership was not happy and did not get reimbursed the way they should have.
Response from EasyCareApr 24, 2025
We understand your frustration with the lengthy process and the inconvenience of having your vehicle held for an extended period. We strive to provide efficient service and apologize for the delays you experienced. We value your feedback and will use it to improve our processes.
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customer
Apr 23, 2025
Will never use this company again
Will never use this company again. Horrible customer service
Response from EasyCareApr 23, 2025
We understand your frustration with your recent experience. We value your feedback and will use it to improve our customer service.
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Eriatta B.
Apr 23, 2025
I was highly upset at the amount of…
I was highly upset at the amount of reoccurring times that I had to return to the dealer for the same things, and new claims being opened each time. I had to bring my vehicle back within a week each time. I’m just really upset because now my warranty is exhausted. It’s not fair.
Response from EasyCareApr 23, 2025
We understand your frustration with the repeated repairs and warranty issues. We strive to provide excellent service and are disappointed to hear your experience fell short of expectations. We value your feedback and will use it to improve our processes.
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Jamey E.
Apr 23, 2025
I had to pay for a new valve cover even…
I had to pay for a new valve cover even though it was covered in the warranty. My service Tech reported that bmw requirement is that the cover be replaced if the seal is leaking. Your warranty rep refused to pay for manufacturers required fixes. I in turn had to pay for the replacement cover to ensure the repair was warrantied by the technician.
Response from EasyCareApr 23, 2025
We understand your frustration with the recent repair experience. It's disappointing to hear that you had to pay for a replacement valve cover despite the warranty. We value your feedback and will share it with our team to ensure we are meeting customer expectations. We strive to provide a positive experience for all our customers.
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Randall O.
Apr 23, 2025
Again not everthing is covered
Again not everthing is covered. You always find some loop hole to make it so we still have to pay. Why is the hoses that you have to have to put something back together not covered.
Response from EasyCareApr 23, 2025
We understand your frustration with the coverage limitations. We strive to provide comprehensive coverage, but sometimes specific items, like hoses, may not be included. We appreciate your feedback and will consider it as we continue to improve our offerings.
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Robert F.
Apr 23, 2025
Do not use these people
You sent my refund for the gap to my bank and they refused to give it back to me. No people to talk to, only automated messages. will not use their company again.
Response from EasyCareMay 19, 2025
We’re sorry to hear about the issues you’ve encountered with your GAP refund. If you can provide the last 6 digits of your VIN or your Contract Number, we’ll have this escalated to the appropriate team to review.
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Nichole G.
Apr 23, 2025
This company is a joke refuse to ever…
This company is a joke refuse to ever get any type of policy with them
Response from EasyCareApr 23, 2025
We understand your frustration and apologize for the negative experience you've had. We value your feedback and will use it to improve our services.
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John B.
Apr 23, 2025
You wanted me to drive unsafe until I…
You wanted me to drive unsafe until I had a real problem so you didn’t cover warranty and I can’t risk the value of my families life
Response from EasyCareApr 23, 2025
Hi there, it looks like we covered more than $6,300 of repairs for your claim - is there something specific that could have been better?
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