Bb
Ghosted by customer service
UPDATE: The day I posted this review I received the shipping label in my email- there was a glitch in their system. I wish the clothes had looked better on me- they were very cute and seemed like good quality. I have been trying to send back my order for 2 days now. I filled out the return request and it was approved right away- the website says that a return label will be sent via email within 10 minutes. I am still waiting 2 days later, I have also written into the customer service 2 times without a response. Maybe they just don’t want to accept my return and refund my money 🤷🏼♀️. I am not having the same positive response with customer service as others are.
Response from Easy ClothesApr 19, 2024
Hello ❤️ We are so sorry to hear that you are experiencing this issue. Please reach out to our support team [email protected] with your order number if you havent already done so and we will look into it right away. We have a team that works through the weekend and will get this sorted out promptly. Sometimes the returns system experiences a high volume of requests at once and isn't able to follow. Our support team will then issue a prepaid label manually if this happens. Please reach out to our support email [email protected] and we will get this sorted right away. We apologize again for this inconvenience and will do whatever we can to turn this around. Wishing you a lovely start to your weekend from the entire team here at Easy Clothes 🥰