Sara L.
Beware this company
Beware this company! I ordered earplugs from the UK in September and was informed, after the money had been taken and the earplugs were "on their way" that they'd just discovered the international postal rates had gone up; in order to get what had already been promised, more money was required. I decided to cancel and, after some prompting, got the money back but not as much in sterling as I'd paid. In December, when I'd actually run out of earplugs, I ordered some again and exactly the same thing happened. I tried to communicate with the person in charge but he'd clearly been misinformed and was unaware that I'd put in a second order. Yes again, there was a delay in getting the money back and yet again I ended up out of pocket (not least because they refused to pay for the bank's foreign currency fee even though it was entirely their choice to renege on the contract). I wrote several times to ask for an explanation as their policy is clearly unacceptable but none came. Greedy and shifty, I'm afraid and, if Trust Pilot would like see all the documentation, I'd be happy to provide it.




