Ann W.
They don't guarentee the case.
The case arrived cracked and not useable to keep the product clean in storage but they said since the product was still good they won't replace the case without giving them more money. I'm guessing since case is not guaranteed it must happen often. Perhaps they should package better. instead of trying to extort more money.
Response from Mighty Plugs: The World's Finest EarplugsJan 28, 2015
Dear Ann: We receive many many requests for extra cases, some legitimate requests for cases that may have been cracked in shipment while others possibly not legitimate requests. In (every instance), we are always willing to send out another case at no cost for the case. Even though our guarantee does not cover the plastic cases, we always furnish the replacement case for free; but we ask the customer to just reimburse us the small postage charge. If the product has been compromised with broken pieces, then we ask the customer to send back everything. We replace the whole pack with a new pack and we cover all the shipping costs. Most sincerely Mary-customer service




