EandmoneyReviews of eandmoney.com

Slow and inefficient handling of refund request!!!!!!!!!!

BEWARE OF USING E&MONEY 1. THEY HAVE POOR CUSTOMER SERVICE 2. THEY HAVE ALWAYS DELAYS IN TRANSACTIONS 3. THEY WONT INFORM THEIR PARTNER FOR ANY TECHNICAL ISSUES OR ENHANCEMENT THAT MAY RESULT FOR DELAYS. 4. THEY ARE NOT GIVING FEEDBACK IF YOU HIGHLIGHT YOUR CONCERNS. NOTE: WE TRUST THAT YOU GUYS ARE TRUE TO ALL YOUR ADVERTISEMENT OF A TIMELY MONEY TRANSFER. UNFORTUNATELY YOU ARE NOT HONEST ON YOUR WORDS. EVERYTHING NOW IS DIGITAL BUT STILL YOU TAKE 5-7 WORKDAYS IN ORDER TO ATTEND OR RETURN OUR MONEY? THATS HIGHLY RIDICULOUS. IM VERY MUCH DISAPPOINTED. I GET PENALTY FROM MY BANK DUE TO YOUR DELAYS.

The customer service is horrible, I've contacted them to either change my old number by the system or close the account and it's been 4 times that I've send them mails with attached my Emirates id everytime they give any excuses only.

I am extremely disappointed with the service. I paid for the cards and received them with the wrong names. Since November 2024, I have been waiting for a replacement or a refund, but nothing has been done. Despite calling more than 20 times and sending over 10 emails, all I get are empty promises and no response. I do not recommend this service to anyone. The fees are higher than any bank credit card, and the customer support is completely unhelpful.

The most bad company ever, no customer service and they are scammers refund you double your amount and then make you pay back for it

Even a star is a lot for E&Money i will give a small review of the good and bad of E&Money 10 is the best. 1. MoneyGram pickup transfer 10 They are good is this. 2. Call centre 0 They hardly take your call and if they take one they are helpless in Egypt for Arabia and India for English. 3. Email 0 It's just a bouncing Email they never reply you simply simply advice you to call they call center. 4. Refund from online Purchases 0 They never Refund you it seems they no nothing if there was a refund if you are lucky to call them they will give you a case no and after a few weeks you receive a SMS saying case closed and if you call again the same will happen after few weeks. 5. 1% cashback 0 They offer a cashback which sounds great but in fact should not exceed 100 per month and you can only redeem 50 per day back into your credit so if you plan to buy a 50,000 watch you will still get only 100 as maximum 😜 . 6. They are slow with everything except MoneyGram cash pickup only. 7. IBAN trasfer works only AE UAE only it's seems their debit card is controlled by other Bank and that is why everything is messed with them and they are trying to expand very fast without any proper foundation.

Worst ever. They took money from my debit account. Fraud !!!, I called them and they did absolutely nothing.

It is truly disappointing to see the lack of efficiency and professionalism from the e& app team. I initiated an instant transaction on 15-Dec-2024, but to this day, the promised instant processing time has not been met. After enduring a lengthy wait and navigating through numerous procedures, I finally managed to connect with a customer service agent, only to be met with empty promises of a resolution within 24 hours. It has now been 48 hours, and the issue remains unresolved, with no clear explanation provided for the delay. In this day and age of advanced technology and artificial intelligence, it is unacceptable to witness such incompetence in customer service. The outdated approach of prolonged waiting times and delayed issue resolution is simply not acceptable in 2024. It is important to remember that people who transfer money do so for urgent matters such as medical emergencies, essential payments, or legal obligations. The lackadaisical response and disregard for the urgency of these transactions is both unprofessional and irresponsible. If the e& app team is unable to meet the needs of its customers in a timely and efficient manner, then one must question the purpose of providing such a service. Holding onto customers' funds without providing the promised service is not only unethical but also reflects poorly on the integrity of the company. In conclusion, it is imperative that the e& app team reevaluates its approach to customer service and prioritizes the needs of its users. Failure to do so will only result in further disappointment and frustration for those who rely on the app for their financial transactions.