DX EngineeringReviews of dxengineering.com

I have called and spoken with several folks at DX Engineering in the past and always been very happy with the exchange. It's why I choose them for most ham-related purchases. Today, however, I called with a question about a recent purchase and the rep was very disparaging and rude when I enquired on how best to setup the grounding equipment I purchased. With only a few words out of my mouth, he interrupted me several times. This one person killed my favoritism for DXE. Now they are just another company on the list of places to buy gear.

One of the most unprofessional staffs I’ve ever had to deal with. Getting information wrong on invoices, requesting corrections on invoice sent ,having to go through three or four people over the phone for a simple tasks and dealing with unprofessional attitudes over the phone. These guys are ridiculous. They just lost our account.

**Broken Promises, Missed Commitments, and Weak Excuses** ⭐ (1 star) I have been a licensed amateur radio operator for over 50 years and a DX Engineering customer for many of those years. I expected better. I placed an order and was explicitly promised a tracking number by a specific evening, with assurance that my order would ship that night. Neither happened. No tracking number. No shipment confirmation. No proactive communication of any kind — despite being told by Tim Duffy (K3LR), a senior figure at the company, that the team was already "in contact" with me and "doing everything possible." They were not. I had to reach out myself to find that out. When pressed, I was essentially told that once an order is in, they have no control over shipping. I find that difficult to accept. Every major vendor has escalation paths, carrier contacts, and the ability to advocate for a customer when a commitment has been missed. "We can't control shipping" is not a resolution — it's a deflection. If you make a promise about a ship date and tracking number, you own that promise regardless of which carrier is involved. What troubles me most is not the delay itself — logistics problems happen — but the gap between what was promised and what was delivered, and the lack of urgency in making it right. I hope DX Engineering takes this seriously. Until demonstrated otherwise, I would strongly advise prospective customers to get all shipping commitments in writing before ordering.

Purchased a Icom HF radio from them,It was faulty.Customer service was very poor they did not reply to most of my emails & when they did they blamed me & my shack gear for the problem.After a long wait I sent the radio to Icom service centre who confirmed the issue in writing.Returned the radio to them and after two weeks nothing from them so i esculated to PAYPAL who found in my favour & returned my payment.Very stressful experience & ONE SHOP I WILL NEVER PURCHASE FROM EVER AGAIN.