Design Within ReachReviews of dwr.com

Paid $400 for delivery. Paid for merchandise. Delivery date passed and they cannot/will not telll me where my merchandise is or when I will receive it. With standard tracking this is UNACCEPTABLE

I placed the order for the mirror on August 14 with the 6-8 weeks delivery frame. Today on September 25 I was informed the product will arrive sometime in February 2024. This is really outrageous and unacceptable I would never waste my time and find another mirror somewhere else. I am also filling a complaint with BBB.

I just got burned by Design Within Reach. Delivery of desk was scheduled for this afternoon. Spent the morning removing everything from my office, taking out my old desk, cleaning everything out to prepare for installation of new desk. Delivery time came and went, no notification at all from the bottom of the barrel shipping company DWR uses. Complete day wasted and now I'm without an office until they reschedule. If you value your time at all, buy from someone else who uses a better logistics company. Don't let DWR waste your day.

I'm done with DWR. I've had issues with multiple orders being delayed, and customer service giving false wait times. They say 2 - 3 weeks, and then when after 2 - 3 weeks go by and I check in on the shipping status, customer service then tells me it's actually 2 - 3 months now. Last year, I waited 9 MONTHS for 2 throw pillows. THROW PILLOWS. This time, there's no way I'm waiting 5 months for a lamp, when there are plenty of other online retailers selling the same lamp that will ship in 2 business days. Never ordering from their website again. Stop using Covid shipping delays as an excuse for your poor service, DWR. It's been 4 years and plenty of businesses have gotten their shipping back on track. It's inexcusable.

Ordered item listed as 'in stock' on website and had credit card charged for full amount only to see order sit in 'awaiting fulfillment' status with delivery date getting pushed back every day. Every call to customer service resulted in a long hold time and the promise of a callback that never happened. Customer service reps frequently contradicted one another and provided false information.

This company is brutal. I ordered two coordinating pouf and tray sets. The company sent out fabric samples to confirm the fabrics we were ordering. When we went to order there was no color/fabrics written on the order. There was also no trays included on the invoice. We pointed this out prior to ordering and we were assured that the right colors would be ordred and that the trays were included. When the order showed up both colors were wrong and there were no trays. When the trays arrived months later they were the wrong size and didn't fit. A complete botch.

February 21, 2023 I am extremely upset. Design Within Reach's delivery co. contacted me and promised a 3 hour delivery window (from noon until 3 pm) and promised to call half hour before arrival. They never called half an hour before. They called from my house when they arrived, half an hour AFTER the 3 hour window had ended. I was not home because I told them I am attorney and had court papers to file before the court clerk office closed at 4 pm. The delivery man LIED to me and said he didn't have cell phone service (but he called me deom my home and amazingly eceryone else who has ever come to visit or deliver HAS service just fine) and LIED about the 3 hour window for delivery. They refused to leave item and berated me. I missed a half day of work! I do NOT recommend this company because they use an irresponsible and dishonest delivery company. Irresponsible dishonest people should not be coming to people's homes!

If you order from DWR and pay for shipment that's the stupidest thing you can do: always request free shipment. Their shipments are always delayed and then when they finally ship it is a nightmare to take or change delivery. DWR customer service for existing orders is pretty much can be summed up as "Nothing we can do" in most aggressive way possible. Demand free shipment and discounts from them because you will face absolute nightmare.