Design Within ReachReviews of dwr.com

A company that disrespects its customers. Reached out via email to customer service and received auto reply email saying I had to call - why promote an email option for customer service if it doesn’t work? Time estimate for delivery was off by weeks. Was disconnected twice trying to get customer service rep.

I ordered a pricey light fixture that doesn't work with U.S. voltage.

One of the worst customer experiences I’ve had. I ordered a desk that was estimated at checkout to be delivered in 3-4 weeks. A day after I ordered it, they changed the delivery estimate to two months later. I had to change my delivery address and they assured me that it was changed but when it was time to be delivered, the shipper had the incorrect address. When I called to change it, customer service was rude and dismissive - I had to reach out to the shipper myself because they never fixed it. After all of that, a few days before it was supposed to be delivered they notified me that the item was damaged upon delivery to the shipper and they cancelled my order. I cannot believe a place selling designer furniture for thousands of dollars behaves this way.

Shipping takes FOREVER and the company has such irresponsible shipping practices it’s hard to fathom how they stay in business. Consider it a shot in the dark whether you will get your purchase at all. I ordered a table from them in December of 2023. It was in stock. It takes 2 months to ship out. It comes missing several components. I contact customer service and it take 2 more months to get the missing pieces shipped out, and they send it to the wrong address. Lo and behold the replacement shipment is missing more pieces. At this point it’s been 6 months and I’m still waiting.

Customer service is poor. It takes many weeks to resolve issues. For a high end company, that is unacceptable.

DWR's shipping company, RXO, drove through our landscaping during a delivery. This was due to sheer negligence. They caused thousands of dollars of damage. We have provided receipts, invoices, and photos. We have been chasing them since December. They will NOT take responsibility. They lie and lie.

I purchased 4 Hoffman side chairs with cane seats and backs. I loved the comfort and look of these chairs. HOWEVER, after 4 years the cane began to break! DWR was very dismissive and simply said that there is only a 2 year warranty. These chairs cost over $2000 C and that is simply unacceptable.

There was a 20% discount added to the item I wanted to buy, even when I was ready to pay and confirm, the 20% off was still there. But when I received the confirmation email for my order, the 20% didn't apply. I tried reaching DWR, and at first the agent told me that it would be fixed and I would receive a refund and confirmation email for that. I didn't receive anything. Tried contacting them again and this rude woman told me they couldn't do anything. I wouldn't have bought the item without the discount. Be careful when ordering from them and make a screenshot of your order before clicking on the payment button.