Design Within ReachReviews of dwr.com

For some inexplicable reason, DWR split my purchase into two payments but attempted to charge me the full amount instead of the balance on the 2nd charge. Their billing looks like phishing emails. The information between the customer dashboard, the CS emails, and phone support are inaccurate and highly discrepant. The phone agent was patronizing and dismissive and kept insisting I didn’t know how to differentiate between a posted vs pending charge.

Over 18 months I have spent well over 100K USD worth of furniture for a new home. The logistics are pure comedy, RXO have outsourced logistics to an Indian call center and its is almost impossible to converse with anyone...this is the last shipment and I will be ordering from Lumens moving forward

Frustrating experience. The day item was scheduled for delivery was wasted for me. It came within 20 minutes from the address and then for whatever reason rerouted back to the company. Then they offer a replacement to be shipped out promptly. When the replacement order is updated online it gives an ETA of 17 weeks. So they just expect me to wait over four months and not say anything. Had to cancel the order in the end.

Placed 3 ordered with DWR this year. First time ordering with them. First order missed shipping one of the items, the one received had damage. Second order sent wrong item, replacement item sent damaged. Third order was ok, pillows, pretty hard to mess that one up. Avoid shopping here, even their sale prices are more expensive than ordering elsewhere. For instance I order a magus 360 organizer from Farfetch that was $300 less that the DWR sale price and was shipped for free direct from Italy. Never shopping from DWR again!

I ordered a $12,000.00 (yes THOUSANDS, not hundreds), umbrella and specifically stated I would go with the stainless mounting base. It obviously has to have a base to stand up being so large. Took a LONG time to arrive and when I unpacked it there was no mounting base included. I sent a clip of the email stating what was to be included in the quote and was told it wasn't ordered and received an invoice for what was to be included :-(. For an 8" x 8" x 3/16" stainless plate they want $795 PLUS $120 USD shipping, and a two month delivery. I reached out to Lisa whom I was dealing with and that's the answer I got. Almost an extra grand for what was to be INCLUDED. We purchase a lot of this type of stuff for commercial businesses we own and operate and definitely would not use them again or recommend to anyone!

Ordered what I thought was a cushion for a patio chair. I had ordered the same item two weeks prior but decided to get a back up. A different cushion--completely different, arrived. The store couldn't have been more rude and simply said " you ordered a different cushion", even though there is only ONE CUSHION APPROPRIATE FOR THAT CHAIR ON THE SITE. They changed the product but are calling it my mistake and are not at all helpful.

I bought 6 eames chairs. Many emails later they arrived, two glides are missing. All chairs got delivered with glides that won’t work on hard wood floors. disappointment.

My roommates and I ordered a dining table, four chairs, two Nelson Floor lamps, a bookcase, two pillows, two wall sconces and a coffee table that was never delivered. Also, our dining table was delivered without the top. And DWR basically insisted that it was. That took another two weeks to resolve. Then it took three weeks of emails and multiple phone calls to figure out that the table I ordered and paid for in August, was on its way back to their facility. They charged me $2300 for the coffee table in mid-August. When it never arrived, I called them. They first said it had been delivered to me, but it was not. Then today they accused me of not being home 3 times when they attempted to deliver it. I never even received a call or notification that it was scheduled to arrive. The delivery people never contacted us on any of the items we ordered. I lucked out several times by coincidentally being at home when they rang the bell. It got so bad, I taped a note with my # on it to the front door. To say I am disappointed is an understatement. The final insult was that they didn't offer to ship the coffee table back to me. Instead they issued a refund and left me holding the blame. There are so many satisfactory ways this could have been handled. I regret ordering anything from DWR. As a customer, I have never experienced such terrible customer service and poor practices.