dwarvesshoes.comReviews of dwarvesshoes.com

Response from dwarvesshoes.comFeb 17, 2025

Dear M, Thank you for reaching out, and we sincerely apologize for the inconvenience you’ve experienced. Please rest assured that we take such matters seriously. We usually respond within 24 hours of receiving a customer's message. No later than 48 hours. Could you kindly provide your order number and any relevant details, so we can assist you in resolving this issue as quickly as possible? We apologize for the difficulty you’ve encountered with our contact methods, and we will ensure to address this matter promptly. We are committed to resolving this situation and providing you with the service you deserve. Thank you for your understanding, and we look forward to your response. Best Dwarves

Response from dwarvesshoes.comFeb 17, 2025

Dear Salimah, Thank you for your message, and we sincerely apologize for the issues you've encountered with your boots. We would like to kindly remind our customers to review the size details, including the tube circumference measurements, before making a purchase. This information is available on our product pages and can help ensure a better fit for your specific needs. We truly regret that the boots did not meet your expectations, and we would be happy to assist you with a return or exchange if necessary. Please reach out to us with your order details, and we will work with you to resolve the issue as quickly as possible. Thank you for your understanding, and we look forward to assisting you further. Best regards, Dwarves

Response from dwarvesshoes.comFeb 17, 2025

Dear Christine, Thank you for your feedback, and we sincerely apologize for the issues you've encountered with your order. We understand your frustration and would like to clarify the situation. After reviewing your order details, it appears that the item you purchased was the White boots, not the White Fleece Lined version. We take great care in ensuring that all orders are fulfilled in accordance with the specific items selected by our customers. Upon reviewing your order, we can confirm that the correct product was shipped as per the details provided in your order information. Regarding the return, we understand the inconvenience of shipping items internationally, and we are happy to assist you in finding a suitable resolution. If there are any issues with the item that require a return, please let us know, and we will provide you with further instructions. As for the smell you mentioned, we sincerely apologize for any discomfort this may have caused. The smell is a result of the shoes being freshly produced and sealed immediately after manufacture, without an opportunity for ventilation. Normally, it should dissipate after a short period of airing out. If the odor persists or if you believe the item is defective in any way, please do not hesitate to contact us, and we will be happy to assist you in resolving the issue promptly. Thank you for your understanding! Best Dwarves

Response from dwarvesshoes.comNov 6, 2024

Dear Carina, We are so sorry for the Inconvenience taken to you. The size on the website is US size. Your first email told us that you thought you were ordering UK6.5. But actually you received US6.5 because our website is US size. We are clear on the product detail page and shoe size details. We hope customers can choose the shoe size carefully before ordering. If not, we will have so many returns and exchanges which will defeat us. https://dwarvesshoes.com/pages/how-to-choose-the-right-size We are a shoes studio from China specializing in handmade leather shoes for women. Making shoes is a very hard work and the profit of handmade shoes is very small. And choosing the right shoe size is also not an easy task for customers. We have already covered the shipping cost for the delivery of the shoes. We are free shipping for exchange size too. For the long-term development of the studio and the website, the return and exchange policy we have formulated clarifies that Customers pay return shipping cost as a result of their own error (ex: wrong size, do not like). We will refund any return shipping cost if the return is a result of our error. https://dwarvesshoes.com/pages/free-shipping-and-return-policies Best Dwarves

Response from dwarvesshoes.comDec 4, 2024

Dear Mia, We are so sorry for the Inconvenience taken to you. The smell is because we made the shoes when we received your order and sealed package sent to you.They have no chance to ventilate. All the material are environmentally friendly and harmless to human body.They need to Ventilate for a few days.They are really good leather shoes. Best Dwarves