Dunkin' DonutsReviews of dunkindonuts.com

He venido aquí y me e pedido un granizado de maracuyá pero eso no era ni un ni na era un zumo de maracuyá y después vamos a que nos pongan un granizado de maracuyá de verdad y me dice que tengo que pagar más y nos han cobrado más una estrella merecida

I ordered some donuts online and paid the delivery charges for them to be delivered to me at the weekend. They never got delivered and according to my order details online, it still shows as 'processing'. I have tried to get in touch with customer service and all I got was an automated email back saying someone would be back to me within 25 days! How ridiculous! I made contact with their Twitter page and was told I needed to get in touch with the delivery service I used. Well, considering the order was placed with Dunkin' Donuts and the donuts haven't yet been dispatched, the delivery company DPD which they use won't be able to help me as I have no tracking information. I want a full refund, but I've got to wait up to 25 days before I actually hear anything back, that's even if they bother to. Extremely bad customer service! For a company which is well known I expected a lot better. I certainly would not recommend anyone to order from them online as you won't get what you paid for! Update 28/04/26 Have still not received the donuts I ordered and have yet to receive a response from Dunkin' Donuts as well. Appalling! I've had to go through my bank to try and get a refund as doesn't look like I'll be getting anywhere with the company themselves!

Estuve en el dunkin de atocha pedí un café el cual sabía fatal y no me quisieron dar ninguna solución lo tuve que tirar entero porque sabía aguado y lo que me dijeron era porque llevaba hielo ( el hielo se deshace en un tiempo pero no en un segundo)

20 minute drive thru wait for watery coffee! Dismissive staff. Staff seemed to forget we were at the drive thru window. We dumped the coffee and went to a circle K. This Dunkin location needs new management.

Wanted a breakfast sandwich told me they were to busy to keep up with sandwiches lol all they had available was coffee and donuts are you kidding me not returning too the Malta store ever again

I ordered a hot Spanish latte this morning near Baclaran Church branch, and I was extremely disappointed. It was so bland—there was barely any coffee flavor, not even a hint of sweetness. It honestly tasted like it was just milk. I was really craving coffee too.” ☕😤

This was a letter I sent on February 6, 2026 to Dunkin Donut and did not receive a reply. Dear Chief Executive Officer, I am writing to share customer experience feedback regarding Dunkin and my intent is to raise two system-level concerns that have caused repeated frustration for customers and that appear to require operational attention rather than store-level correction. First, the in-store phone system is extremely unreliable. In many cases, calls do not connect at all. When the system does function, it often takes 25 minutes or more to reach a staff member. This makes it difficult for customers to place orders ahead of time, ask basic questions, or resolve simple issues without physically visiting the store. For a brand built on convenience and speed, this creates an unnecessary obstacle for both customers and employees. Second, the process for redeeming Dunkin’ Rewards points for donut purchases is inefficient. When attempting to redeem points for a dozen or two dozen donuts, transactions are often processed one item at a time at the register. As a result, what should be a quick transaction can take 45 minutes or longer. This leads to long lines, customer frustration, and added strain on staff — not due to lack of effort, but due to system limitations. There is a clear opportunity to improve this experience through POS enhancements, mobile app functionality, or a streamlined in-store redemption process for bulk reward purchases. Addressing these issues would significantly improve customer satisfaction, transaction efficiency, and overall store operations. I am sharing this feedback in the hope that it can contribute to continued improvement and long-term operational refinement within the Dunkin’ brand. Dunkin’ is a company many customers rely on daily, and resolving these system challenges would go a long way toward strengthening the customer experience. Thank you for your time and consideration. Sincerely Anthony Calleja

The nonchalant, cavelier attitude of everyone at the store level, all the way through corporate over the issue tells me everything I need to know that Dunkin is not what it once was and no longer puts customers first, it's a money grab. They've lost a customer, not that they seem to care. Perhaps going back to the values that the company had and training staff/management to handle matters in a professional, courteous manner should be reimplemented.