Dunkin' DonutsReviews of dunkindonuts.com

You can literally taste the chemicals in the donuts now (it's not subtle, the nasty flavor hit me like a truck and drowned out the donut flavor), the coffee is getting worse, and the lil croissant sandwiches also taste laced. Honestly, their food is disgusting now, and I'm thoroughly impressed they're still in business. This is even worse than McDonald's

Absolutely appalling customer service from Dunkin’. I submitted a formal complaint on 23 May 2026 and received an automated email assuring me I’d receive a response within 25 days. That deadline came and went with complete silence. I then sent a follow-up complaint and, once again, received the same automated promise of a response within 25 days. That deadline has also passed. I’ve even tried calling, with no success. If you’re going to tell customers they’ll receive a response within a set timeframe, then honour that commitment. If you can’t, at least have the courtesy to keep them informed instead of ignoring them. The original complaint is now secondary. The real issue is the complete lack of accountability and respect shown to a customer trying to resolve a genuine concern. In a market overflowing with coffee shops and doughnut chains, customer service is what keeps people coming back. Based on my experience, Dunkin’ has fallen well below the standard I would expect, and I won’t be returning unless they finally decide to address this properly. If this is how customer complaints are handled, others should think carefully before spending their money here.

I would give it a zero star if I could ! This place is never open on time and the customer service sucks! I normally don’t go to this location because of that but unfortunately I had to swing by this one this morning

No longer my go-to for donuts . Should be minus 5 stars. With almost no product no longer made fresh in-house but from a 3rd party, quality has gone downhill bad. So many times at various locations have gotten donuts that are not only sooo stale but obviously been frozen after production ( donuts are still ice cold and/or partly frozen ). Customer service can be terrible. I don't recommend Dunkin' any longer.

I was a very loyal customer of DD for years. I would buy 2-3 large iced coffees a day. A friend and I used to have a competition to see who had the highest rewards number. Until the day DD took thousands of points from our accounts. This is not how I would treat loyal customers, but I am sure DD thought they were making an incredible increase to their bottom line. So good bye DD helloooo to the best deal in the industry, Panera! $120 a YEAR and all the iced coffee I can drink!! Go to Panera and join the Sip Club and never, ever look back.

I did want to give credit to the young lady that was at the window. This was an experience I had on June 30 at about 8:45 AM at the Mooresville location on 152. The employee was smiling and kind even though when I came through the drive-through the second time she did not get my order correct but she apologized that and the milk that I got was the best thing that I have to say about this unfortunate experience that I had 60 Dunkin’ Donuts has been in my life since I was a child I went through and ordered two sausage, egg and cheese biscuits and a dozen donuts because I had a doctors appointment and I like to take them donuts THE experience I had when I opened up the paper to look at the sausage egg and cheese biscuit was it the presentation was very nice. Perfect circles for the biscuits. Perfect circle of sausage perfect circle of egg even though truth be told it’s probably not real legs, but I noticed number one that it was lukewarm the second thing I noticed when I bit into the bread was that it was very dry and it had the consistency of a dry English muffin. It was more like a dry English muffin than it was a biscuit. Also, I noticed in the background that the bread had a bitterness to it. I managed to choke down the first biscuit and I never do this, but I went back through the line so that I could get a Boston cream doughnut with chocolate on it that I’ve always been able to count on when I pulled up I said to the young lady, would you please throw this other biscuit away? This is probably the worst sausage, sausage, egg, and cheese biscuit that I’ve ever had and I said if you do that for me, I’d appreciate it very much because I just wanna get it out of my car so that I don’t have a nightmare tonight about it and she laughed. I was very cordial too. The other band part of the experience was that even the bread the dough on the Boston cream doughnut it had that bitterness like the biscuit had and I don’t expect the dough or the biscuit to be sweet, but it had that same bitterness in the dough of the Boston cream doughnut, even though there was chocolate on it needless to say your quality of your products needs to be improved. I would never take a family member or myself back to Dunkin’ Donuts I never complain. I’ve never done anything like this and left a review, but Dunkin’ Donuts has been a part of my life for 60 years. I can honestly say that Dunkin’ Donuts would be the last place on earth that I’d want to eat thank you.

I went today to get ice coffee 3 ladies standing talking, I waited for at least 5 minutes, nobody at the place or drive throu, after a placed my order they start talking within each other, wiggling like middle school girls, not even Hello or Thank you That place sucks, never going back again, by the way this is on 89th Cicero Oak Lawn illinios,

So on thatvm