Dunkin' DonutsReviews of dunkindonuts.com

Kundenservice sehr schlecht Die Firma wirbt damit ÜBERALL nach Rheinland Pfalz zu liefern jedoch nicht in meine Stadt als ich beim Kundenservice anrufen wollte war die Nummer nicht vergeben. Über die E mail Adresse wurde nach 2 Wochen auf englisch geantwortet ich solle eine richtige Adresse angeben dann würde klappen tut es aber nicht. Nicht mal einen Stern Wert. Ich bin enttäuscht!

10/22/22 I AM DISGUSTED NOT ONLY WITH THE EXTREMELY POOR RESTAURANT CUSTOMER SERVICE BUT WITH THE VERY POOR PERFORMANCE OF THE DUNKIN DONUTS APP. THE APP INDICATES AN OFFER OF A FREE BREAKFAST SANDWICH WITH THE PURCHASE OF A MEDIUM OR LARGER DRINK AND REQUESTS THAT THE OFFER BE ACTIVATED. I ORDERED A CHICKEN BACON SANDWICH AND AN XL DUNKIN MIDNIGHT COFFEE ON ORDER #067 FOR THE RESTAURANT LOCATED AT 1146 N UNIVERSITY DR. IN CORAL SPRINGS, FL BUT WHEN I SUBMITTED ORDER THERE WAS NO DEDUCTION OF THE CHICKEN BACON SANDWICH COSTING $4.59. THE XL COFFEE WAS $2.69 AND THE SANDWICH WAS $4.59 AND MY DD CARD ENDING IN #3225 WAS CHARGED $7.79 AND THE APP WOULD NOT ALLOW ME TO CANCEL THE ORDER. I TRIED CALLING THE STORE BUT THE CALL GOES TO A RECORDING AND THEY DO NOT ANSWER THE CALL. I AM DISABLED AND SENT MY AIDE INTO THE STORE TO EXPLAIN WHAT HAD OCCURRED AND ASK FOR A REFUND AND THEY REFUSED AND ALSO SAID THEY HAD NO RECORD OF THE ORDER DESPITE MY HAVING AN ORDER # AND THE ORDER LOCATION INDICATING THEIR STORE. I SENT A PHOTO OF THE ORDER TO MY AIDE'S PHONE AND THEY PREPARED THE ORDER BUT REFUSED TO GIVE A RECEIPT STATING THEY HAD NO ORDER IN THEIR SYSTEM DESPITE MY CARD BEING CHARGED. THEY TOLD ME THAT I COULD ONLY GET A REFUND IF I CALLED DD GUEST RELATIONS BUT THEY REFUSED TO GIVE A PHONE NUMBER OR PROVIDE ANY CUSTOMER SERVICE. THEY CLAIMED THAT THE SANDWICH THAT I ORDERED DOES NOT QUALIFY FOR THE OFFER DESPITE WHAT IS INDICATED IN THE APP AS TO WHAT IS EXCLUDED AND THEY HAVE NO CLUE. I WANT A REFUND OF THE $7.79 AND I WANT IT PLACED BACK ON MY CARD OR A CREDIT OF $7.79 TOWARD A FUTURE PURCHASE AND I WANT TO KNOW WHY THE OFFER DID NOT WORK AND WHY THE RESTAURANT HAD NO RECORD OF MY PURCHASE DESPITE MY HAVING A VALID ORDER #. I ALSO WANT TO BE CONTACTED BY A GUEST RELATIONS REPRESENTATIVE AS WELL AS SOMEONE FROM CORPORATE RELATED TO THE EXTREMELY POOR CUSTOMER SERVICE THAT I RECEIVED. THIS IS DEFINITELY NOT THE TYPE OF SERVICE THAT BUILDS BRAND LOYALTY AND MAKES THE CUSTOMER FEEL COMFORTABLE WITH A PRODUCT. THANKING YOU IN ADVANCE FOR YOUR PROMPT ATTENTION AND RESOLVEMENT OF THIS UNTENABLE SITUATION.

Desde hace un tiempo los pedidos tardan una barbaridad además de haber aumentado el pedido mínimo. Me acaban de cancelar un pedido después de llevar más de 1hora esperando porque el establecimiento ha cerrado, lo cual no tiene ningún sentido puesto que han tenido tiempo de sobra para prepararlo y enviarlo y si no tienen capacidad suficiente, que no acepten pedidos. Sería interesante un cambio en la organización.

I do not know ,like so many other businesses you grew up to love to go to for so long have gone down hill.In the case of Dunkin donuts ,which by the way is not the correct spelling for this item.I grew up with watching them make fresh donuts every 4 hrs. A h New group of people in I Illinois by the way have taken over and for last 10 years they followed the Dunkin procedure. They only made them every nite once but still good. .,not as good as when they had 52 varieties,but acceptable now they are not making them fresh ,and may have 13 varieties.what you get is a 4 day old hard donut that tastes like I,ll let you imagine.plus price must be about $1.50 ea. Their coffee is lousy too.i used to go there but now I tried 3 times they have lousy coffee and 4 day old donut if they don't run out ,which they do by 6 pm.Trust me don't waste Your good money on anything the sell. I know a lot about them because the co. I warned for in HS owned 3 if them and I also was a customer for decades but no more I when in HS worked at a co who owned 4 of them Then as an adult managed for another 6 yrs worked for main co who owned my HS jobs franchise.i am also state of ill.. sanition certified from when I took course as a manager.By your bakery at a place dedicated to making quality items cakes cookies Danish on or jewels bakery.

I love the coffee and tea. I buy the coffee in bulk. I was a fan of the Kyle Dunkin Donuts until today. Last night I asked for unsweet tea and I was given sweet tea. Today I specified unsweet tea with no sugar and no ice. The guy taking the order made fun of me because I specified no sugar in my tea. Then for the first time, I received 1/3 of a large tea. Really, you cheated me out of a full cup of tea!!!! I have never had this issue before, but not filling the cup because I asked for no ice is cheating a customer. I am paying for a full large tea.

If you went into a store and paid for a specific brand or type of television that's what you would expect to get before you left the store. If that store didn't have that television after you paid for it, you'd expect to get your money back.....READ ON.... This is actually TWO bad experiences in one review. We've been enjoying Dunkin Donuts coffee and donuts since the late '60s but no more. EVER. It seems Dunkiin Donuts is going to a Kiosk system for ordering. That might work if the employees were the least bit helpful. I actually saw employees laughing at customers trying to use the system. Your Kiosk system is horrible. Worse yet are the employees that are making customers the joke of Dunkin' Donuts bad decision. This was my experience. My wife's experience was even worse. My wife, after trying to operate the system for several minutes, with employees watching and doing nothing to help, finally got the order placed on the screen. Dunkin no longer takes cash, so she had to use her debit card to pay. After placing the order and paying she was told they did not have what she ordered and would have to make other selections - NO REFUNDS. WHAT!!!!! She picked 3 others which promptly got thrown in the garbage. Now go back to the beginning and ask yourself. Would you buy a tv from a store that did that? Of course not. Should you get donuts from Dunkin' after a deal like that? You decide. Our decision is never again.

Für ein Geburtstag was über Dunkin’ delivery Bestellt. Leider vergebens gewartet und zutiefst enttäuscht gewesen. Rückerstattung nach einer Woche immer noch nicht erhalten. NIE wieder!!

This is my second time coming to this location in Rowlett and again out of donuts. How is it possible that a donut shop is out of donuts. Unbelievable. This location is a joke .