Mohamed M.
Unauthorized booking change risked my visa
This was one of the worst experiences I’ve ever had. I submitted my original flight reservation to the embassy for a visa application. Without my permission or even notifying me, the employee canceled that reservation and issued a new one. I never asked for this change, and it put my visa process at serious risk since the embassy only had the old booking. I’m now under a lot of stress because of a mistake I didn’t make. This level of negligence and lack of communication is completely unacceptable. I do not recommend dealing with this company.
Response from Dummyticket247Jul 11, 2025
I'm David, the support team manager at DummyTicket247. I want to sincerely apologize for the confusion and frustration you experienced. To clarify: after you contacted us and mentioned that your original reservation couldn’t be verified, our team quickly issued a new booking to ensure you had a valid and verifiable ticket — our sole intention was to assist you promptly. When you later informed us that the original reservation had already been submitted to the embassy and should not be changed, we immediately reactivated the original booking code so that it remained valid. This way, your visa application would not be affected. We’re very sorry if our communication wasn’t clear during this process. Your satisfaction and trust are very important to us, and we’re always here to support you transparently and respectfully. As a goodwill gesture, we’ve processed a full refund for your order while keeping the ticket valid until July 24, 2025 — at no cost to you. If there’s anything more we can do to assist you, please don’t hesitate to reach out.