This site is full of idiots that cannot and will not think for themselves. First off where in the world does it take 10 day to send move or approve money. No where but this one way site. They are so rigged and unregulated it's not even funny. Save your time most importantly and go to another site and I promise you that you will be more happy playing anywhere but herr
Response from DuckyLuckJan 21, 2026
Hello Dave,
Thank you for taking the time to share your feedback. We understand that delays can be frustrating; however, without specific details about your account or the issue you experienced, we’re only able to respond in general terms.
Withdrawal timelines can vary depending on factors such as verification status, selected payment method, and business days. For example, once verification is completed, Bitcoin is typically the fastest option available.
If you’re willing to share more details, such as your username or the exact concern you’re referring to, our team would be happy to review your case directly and provide clear answers. We’re always open to looking into specific situations and assisting where possible.
We look forward to hearing back from you.
Best regards,
Casino Experience Team
DE
Daniel E.
I swear these guys have an algorithm…
I swear these guys have an algorithm that makes you win up until you're about to finish your wager - then you lose mysteriously.
Not only that, they take forever to get you your winnings and then blame it on some "technical issues".
Spend your money elsewhere just not with these people - scam
Reply to their reply-
It's not so random when it happens all the time in the same weird way. I've actually went out of my way to test my theory and while I wasted the money on my deposits, I discovered I was correct.
Response from DuckyLuckJan 19, 2026
Hello Daniel,
Thank you for sharing your concerns. We understand how frustrating it can feel when gameplay doesn’t go as expected and when withdrawals seem to take longer than anticipated.
All of our games operate on certified random number generators (RNGs), and outcomes are not influenced by wagering progress or account activity. That said, we take any concern about gameplay or payouts seriously and are always happy to review a player’s session in detail.
At this time, we weren’t able to locate an account associated with this review. To allow us to properly investigate and assist you, we kindly ask that you update your review with your username (or contact our support team directly from the email registered on your account).
Once we have those details, we’ll be glad to look into your experience and provide clarity as quickly as possible.
Best regards,
Casino Experience Team
***Update***
Hello,
Thank you for following up. We’d genuinely like to look into this further for you, but we’re still unable to locate an account based on the information shared so far. Without account details, we can only respond in general terms and can’t verify or address what you’re describing.
Once we have the correct information, our team will be happy to review everything in detail and provide clear answers.
Best regards,
Casino Experience Team
SA
Sam
Good and then they suck
First off this site from the verification process to getting help via chat has been nothing but outstanding. Every step of the way has been great. Until you go to withdraw your money and these guys are the absolute worst. To be verified have everything approved and then have to wait 5 days for you to receive it is the dumbest thing I've ever seen. Everyone ask yourself this question what casino has a closed Holliday? Zero so everyday should be a business day. These sites get worse and worse it's sad. But this site has been better than some
Response from DuckyLuckJan 19, 2026
Hello Sam,
Thank you for taking the time to share such a detailed and honest review. We truly appreciate the kind words about our verification process and live chat support, and we understand how disappointing the wait can feel once everything is approved and you’re ready to receive your funds.
While we aim to process withdrawals as efficiently as possible, withdrawal timelines are based on business days, which means weekends and public holidays are not counted. We know this can be frustrating, especially after a smooth verification experience, and we’re continuously working to improve our turnaround times.
We appreciate your patience and your balanced feedback, and we’re glad to hear that overall your experience with us has been better than with some other platforms. If your withdrawal ever goes beyond the expected timeframe, our support team is always here to look into it for you.
Best regards,
Casino Experience Team
AB
Adam B.
I would leave a negative number if I…
I would leave a negative number if I could, this site is a scam, you can win a million dollars if you want to but you will never be able to withdraw it. It’s the biggest scam out there. Steer clear of this BS site.
Response from DuckyLuckJan 14, 2026
Hello Adam,
We’re sorry to read that this has been your impression, and we appreciate you taking the time to share your concerns. After reviewing your account, it appears that the main issue stems from a misunderstanding around how bonuses and their wagering requirements work.
When a bonus is accepted, winnings are not immediately withdrawable until the full playthrough requirement is completed, and bonuses may also include a maximum cash-out limit. These details are outlined in the bonus terms before activation and are standard across the industry. If a player prefers to avoid these restrictions, playing without a bonus allows winnings to be withdrawn without the bonus specific terms.
We want all players to feel informed and confident, which is why we provide detailed explanations in our Self Help Center. You may find the following resources helpful:
https://www.duckyluck.ag/max-cashout-limits-explained/
https://www.duckyluck.ag/self-help/promotions-bonuses/what-are-wagering-requirements-and-how-do-they-work/
https://www.duckyluck.ag/self-help/general-promotions/can-i-withdraw-my-bonus-money-whenever-i-want/
Our support team is also available to review your specific account activity and walk through everything step by step, so nothing feels unclear or unexpected.
We value your feedback and are always happy to help clarify how things work so players can choose the options that best fit their play style.
Best regards,
Casino Experience Team
MM
Manny M.
There a scam
I opened my account one day while I was waiting in my dad to get a surgery done. I was up 7000.00 dollars and I logged off. I came back to the site and magically the money was gone I chatted with the people there and all they did was tell me that I had wagered the money and it was gone I explained how I stopped gambling and logged off due to the dr coming in to talk about the surgery. They did t help at all they said the sites history said I did big beats and lost. That was the first time! I then played again and won 4500 I went to withdraw it and now they’re saying I did a promotional deposit which states I can’t withdraw until I hit 145,000 wth is wrong with these people?! Not o my now it was the 7,000 plus the 4500. The chat people were lieing about what I said trying to see if I agreed with them. But I shut that down really quick when I told them I had screenshots of the whole conversation and the tabs that popped open on their own with the website. I’ve done chats and emails. I’m just gonna report them. This sites a scam stay away! They even locked me out after I told them I was going to report them.
Response from DuckyLuckJan 13, 2026
Hello Emanuel,
Thank you for sharing your experience. We understand how upsetting this situation can feel, and we’d like to clarify how bonus play works, as it appears there may have been some confusion after reviewing your account and previous interaction.
When a bonus or promotional offer is active, any winnings are first credited as bonus balance. This balance is not withdrawable until the full wagering (playthrough) requirement associated with that promotion is completed. Each promotion also includes a maximum cash-out limit, which caps the amount that can be withdrawn from bonus-related winnings, even after wagering is met. All wagering activity is recorded in the account history, including bets placed while logged in.
Our support and verification processes are in place to ensure account security and fair play, and account access is never restricted for raising concerns. We encourage reviewing the bonus terms before playing, and our support team is always available to explain them in detail and help avoid misunderstandings in the future.
Best regards,
Casino Experience Team
MK
Megan K.
Ya’ll just don’t
Ya’ll just don’t. They have all the bells and whistles, looks great, fun games, etc, but this is scam shady!
I’ve lost a ton of money to this place over time and now they’re refusing to pay a jackpot I hit for $57k.
Get this… I had an account that I closed back in 2023, they demanded a reason or they wouldn’t close it so when they asked me why I said it was because I was just gambling too much and I was taking a break and wanted to close it. I have had my information stolen online multiple times, so I’m not gonna just leave it open and not use it.
Anyway, I opened my account a couple months ago strictly reopening. I didn’t think it was a big deal. I’ve made multiple deposits since then, use the same name, same birthdate, and never had an issue. I’ve never been looked at for fraud, illegal activity, nothing. Anyway, I won a jackpot on December 27 in the amount of $57,000. When I went to withdraw it, I noticed that my email address was listed with an 08 and not 09 in it, like it should’ve. I must’ve just fat fingered the keyboard and not noticed. I messaged them and asked them to correct it….they said they look into it. 10 minutes later they said they were permanently closing my account and forfeiting my winnings due to breaking policy and having multiple accounts.
I have never had multiple accounts, I had one almost 3 years ago that I closed…and they said it was a permanent closure….so why would opening a new account with the same info mean having multiple accounts?
Well now I’m fighting with them; their instant messaging people say they can’t help and keep submitting it for review (smh), they won’t respond to my emails, won’t give me and legal department information so I can have an attorney reach out to them. At this point I’m going to the gambling commission cause this is just BS.
Edit: they sent me to the VIP department…ooohh fancy..NOT! They told me they couldn’t help, to wait for an email, and then sad they had to close the conversation and ended it before I could respond.
Wow, such great service!
***reply to DuckyLuck response:
Your team did not reach out to me to discuss this privately, they sent me an email saying this is final and they will not be reviewing it further. I have emailed multiple times to your team, I’ve messaged you on chat, and nobody has asked to speak with me privately to discuss this. They either do not respond, or they tell me to email you and then they disconnect me on the chat bot.
This is a scam. I closed my account at my request, I reopened my account at my request, your site let me, and it was open, and I played on it for a couple months. I lost money to you and you never close my account, you never questioned it. But the minute I won $57,000 and tried to cash out, you close my account and voided all of my money. Funny enough, you kept the money I deposited and lost. Maybe y’all should refund that if you don’t wanna pay me the money that I won on your legitimate website, the money I won legitimately.
I close my account with you because I was just playing a bunch and I was losing, and I didn’t want some random open account on the Internet that someone could hack, because I have been hacked on your site before. I have never requested that my bank decline or refund my deposits to ducky luck. That is incorrect. I closed my account, I did nothing illegal, I did nothing shady, I used your site according to the rules. I didn’t have multiple accounts, I had one account, that I closed, and then opened so I could play again. You people simply don’t want to have to pay the jackpot that you parade all over your website for someone to win, and then when someone actually wins it, you come up with some shady excuse. It’s all over every single review on this site. If you would like to discuss this privately, I’m happy to do so. However, I have already retained legal council, and we have attempted to contact the gaming commission that rules over DuckLuck and are waiting to hear back.
**Update
I received an email today and DuckyLuck essentially offered to buy me off and refund me my money that I used to deposit and play with (according to them this is “a goodwill resolution in fairness and transparency”). Instead of the full amount of my winnings, they offered me $2218.30 and ask that once I receive that money, I update a positive review on here. They made sure to mention that while it was at my discretion, they would value it very much.
So, instead of the $57,000 I won legally (in “fairness”) on their site, they’re asking me to accept just shy of 4% of my total winnings and happily take that and give them a positive review.
Decline. I will take my winnings or my legal rep will continue to take this further, and I will continue to give honest feedback and reviews until it is made right.
**Update:
I am unable to add to this beyond 70 characters. I have received a reply and my legal counsel will review and respond.
Response from DuckyLuckJan 9, 2026
Hello Megan,
We appreciate you bringing this to our attention.
Our internal team is actively reviewing your account, and we will be providing an update as soon as the review is complete. We’re committed to looking into this thoroughly and ensuring it’s addressed appropriately.
Best regards,
Casino Experience Team
***Update***
Hello Megan,
We’re sorry for the frustration this situation has caused and understand how upsetting it is to feel like a win was taken away. We appreciate the chance to clarify, while being mindful of your privacy.
After reviewing the full account history, we can confirm that multiple accounts were created over time. As per your request, previous accounts were closed for responsible-play reasons and any subsequent accounts were automatically restricted once the system identified the connection. In addition, the deposits made on that account were later disputed through your payment provider and returned.
While the most recent account was initially able to deposit and play, additional checks can take some time to conduct. During this review, the prior account linkages and history were confirmed, and the winnings were voided in accordance with standard account-eligibility and responsible gaming rules.
We take responsible play and account integrity seriously and apply these protections consistently. Our support team remains available to continue this conversation privately if you’d like further clarification.
A request has been sent to you privately to discuss further actions and we would like to work together to resolve this request in a manner that benefits all parties.
We look forward to hearing from you.
Kind regards,
Casino Experience Team
***Update***
Hello Meagan,
My name is Caleb, and I am the Casino Manager at Ducky Luck. Your case was escalated to me, and I have now completed a full review of your account history.
At Ducky Luck, we take a customer-centric approach and are typically lenient when terms are broken unintentionally. When I was first informed of your case, I initially believed this to be a straightforward multiple-account issue and was inclined toward leniency. However, after reviewing your full history, I fully support the actions taken by our team.
It is clear that you were fully aware of our rules and repeatedly and intentionally circumvented the systems designed to enforce them. As a result, your winnings were correctly confiscated. While I would not have approved the return of your deposits had I been involved earlier, the team has already committed to refunding $2,218.30, and we will honor that commitment.
For clarity, the relevant history is summarized below:
• May 14, 2022: You opened your first account (Mrk***09), which you later requested to be permanently closed due to a gambling addiction. Accounts closed for this reason may never be reopened.
• October 5, 2022: A second account (Jcm***86) was opened using different personal details and was locked after being linked to your original account. No deposits were made.
• August 12, 2023: A third account (Meg***09) was opened using different contact and address information. It was linked, locked, and you were warned against further account creation. A $465 chargeback followed.
• February 11, 2025: A fourth account (Mke***84) was opened using new details. After credit cards were blocked, Bitcoin was used to deposit and generate the disputed winnings. During withdrawal review, the account links were confirmed, and the account was closed on December 27, 2025.
Our terms explicitly allow confiscation of funds when multiple accounts or deceptive information are used. This was not an accidental violation but a repeated, deliberate pattern despite prior warnings.
Accordingly, the closure of your account, confiscation of winnings, and refund of $2,218.30 is final. All records are fully documented and available to our legal team should you choose to pursue this further.
Caleb
Casino Manager
Ducky Luck Casino
TE
Tellall
I Just wanted to ask the people running this site
I Just wanted to ask the people running this site everyone is saying for me to keep my money cause this site is a Scam because nobody can withdraw any money.So what do you have to say about 90 % of the people is say its a SCAM
Response from DuckyLuckJan 5, 2026
Hello Shawn,
We appreciate you sharing your concern. Our goal is to provide a smooth and reliable withdrawal process for every player. Please note that the verification step is a one-time requirement, and once it’s completed, future withdrawals process much more smoothly.
To help players receive their funds as quickly as possible, we strongly recommend using Bitcoin, as it is our fastest withdrawal method and avoids delays associated with traditional banking.
If you have encountered any difficulties along the way, our support team is always available to guide you and make the process as straightforward as possible.
Best regards,
Casino Experience Team
TF
Tracy F.
I cashed out and waited knowing there…
I cashed out and waited knowing there are no bit coin done over the weekend now i get the holidays but now it should have been paid out on 22 n still 26 noting this site is trash... it's not the first time
Response from DuckyLuckDec 29, 2025
Hello Tracy,
Thank you for sharing your experience. We understand how frustrating delays can feel, especially around weekends and holidays. While Bitcoin is our quickest withdrawal method, weekends and public holidays do not count as business days, which can extend processing times. As a tip, we recommend requesting withdrawals earlier in the week whenever possible.
That said, we’re glad to confirm your funds have already been paid out, and we truly appreciate your continued play and the many successful withdrawals you’ve had with us in the past.
Best regards,
Casino Experience Team
***Update***
Hello Tracy,
We’re following up to confirm that your withdrawal has been completed. Could you please let us know if you received the funds as expected? If everything has been resolved, we would truly appreciate a kind update to your review reflecting the outcome.
Thank you for your time and continued play with us.
Kind regards,
Casino Experience Team
