David G.
Support is abismal
I loved the product, but one of my two shaker cups (I have bought 3 tubs and 3 shakers) would leak when I shaked the drink in it. I emailed their support. They asked for more information and asked me to try two things. I told them I did those things and no matter what there is a small gap on the bottom thread. Then they wanted me to create a video SHOWING me putting the lid on and shaking it showing the leakage. I sent a link to the video(too big to attach) and told them how support SHOULD HAVE WENT IS, "We are sorry you had this experience, we will send out a replacement shaker, when you get it send us back the defective one".