Brian M.
I go to Duane Reade for speed and…
I go to Duane Reade for speed and convenience not for the price. I had a horrible experience on Thursday December 27 th around 8:15 am. I wanted to pay for a few products one of which was some 1/2 price chocolates from the holidays. The first negative was there were only two cashiers and about six people on line. I always thought the "customer comes first" and the funny thing was one of the managers ( a man who appeared to be in his mid to late forties) cut the line and went to one of the two only cashiers working leaving customers to wait. Most were probably on their way to work. There was a problem with the price on the candy and it was higher than the advertised price I recalled on the sign. The display was downstairs so I didn't want to hold up the line so I asked the cashier to void the candy and just charge me for the one other item I had. She called to the manager on line who had the key or card to run the void and he totally ignored her and walked away. I had to wait a few minutes for them to call another person to void the candy. During that time I asked the cashier if he was a manger and she replied "yes". She just shook her head like this has happened before. I hope someone in Duane Reade management reads this although I am copying it to the survey on Duane Reade's website and Trustpilot. The cashier was nice although the store never has enough cashiers and they do not have people in the floor to help you. I would not recommend this location at 34 St and 8 Ave as they are nothing more than a glorified high priced 7-11. I would fire the manger if he worked for me. I will go to the CVS across the street in the future.