dtgpro.comReviews of dtgpro.com

When I bought the DTF printer, one of the main reasons I purchased this was the promise of lifetime support. I was told if we have an issue, I could contact support and they would help me resolve the issue. (First lie). I would also receive extensive training on how to use the machine. (Second lie). Training was very little. I watched all of the classes on how to set up the machine and use the printer, these took a while, but I was finally ready to go through the onboarding process. Issues were run into with the software and the printer not working. Most of the onboarding was spent watching the tech support trying to get things to work. A work around was done with the promise of some different software. So far, all good. With little or no training on how everything works I assumed there would be additional training. Software was sent. I installed it with some issues, but it didn’t work. This is where everything went downhill. I contacted Support via email as requested. What should have been a 10 to 30 minute phone call has turned into a 2 ½ month night mare of back and forth emails (with no response for days and sometimes no response to my emails) and a printer that is not working. I have almost gone through 2 bottles of white ink, trying to keep the print heads from clogging, without doing any jobs… I was told I need to print a job each day to help keep the print head working. Since I can’t do that, I believe I now need to replace one of the print heads. If I had known the training and support were so poor, I never would have purchased this piece of equipment. If you want Support DO NOT purchase from this company.

I’m not sure where all the “great customer service” has been the last week but we certainly haven’t received it. I have had an open ticket since last Thursday and have yet to have someone call me. All I get is one email in a 24 hour. That is completely unhelpful. I have to call just to get an email response. I have been working with Theo and Adam via email. I have asked each one of them to call me and they will not. I do not recommend purchasing from this company because once you spend thousands of dollars with them, they are no help.

I have purchased two machines from DTGPro. The only reason it is two is because the first one was working so good, I ordered a second to help with my orders. I bought them within two months of each other, and they had already changed how the ink was handled. As soon as the second machine was set up and working the first one starting having print head issues, after only a month and half of use. It quit printing the white ink. Ordered as new print head as Theo said that was the issue. It worked for a day and then started having the same issues. Went back and forth with them by email only, and ultimately purchased 4 print heads in the span of two months. Only to have the issue continue. I’ve now totally replaced the lines on one of the printers, with it still not printing white ink. Only to be told once again to do this, and buy this replacement part, etc. I will never recommend this company to anyone. I’m $12,000 in on two machines and print heads only to not have them print white, which is the whole reason to purchase the machines! Very poor customer service!

If it was possible to give a negative star review, I would. Save yourself time, effort, and money. Do not use DTG PRO. Despite ordering a machine over the phone, I am told their customer service department cannot call me because they do not have a phone number only emails. However, the only responses I get via email are from our trainer who is incapable of actually helping me. The “training” that comes with the machine is not training, it’s a zoom call where they tell you how to set it up. A test print was not even included. We got ours in February and it hasn’t worked correctly since the day we took it out of the box. I have been going back and forth, via only email, since then to no avail.

Update: 9/4/2023 Downgrading to 1 star. This machine is costing us much more money than we are making. Wasted ink, wasted paper, hours upon hours of wasted time trying to get just one thing to print. Not to mention trying to get parts for it easily. A lot of replaceable parts are not on their website. Parts that are on it, you try to tell them and they tell you that part doesn't exist, until you send a photo and magically they have it, but again, not on the website. This was a very expensive machine compared to other places with much better customer service, and we are just dumping money into it left and right with zero to show for it. If you're considering buying from them, just don't, please go elsewhere. I wouldn't even recommend this to my worst enemy. Now it makes sense why they don't let you leave reviews on their website or any social media platforms, they know their stuff is junk and don't want people to know! Original: 5/31/2023 Very disappointed. Spent a lot of money on the big bundle, just for them to upgrade the unit only a couple months after we bought our unit. The upgrades would solve A LOT of our issues we are having and there's no fix for. Customer service is not the best and they tend to be rude. We will definitely advise people to go elsewhere for their dtf machines. Pretty junk company that they upgrade the machine but don't give a way to upgrade those with the prior version of the same machine.

Customer service sucks they don't reply to calls or emails nor will you get help after you purchase. They will only reply after 48 to 72 hours by email and you are out of luck if you are stuck. DONT BUY FROM THEM.

We bought our printer in December and received it in January. When we opened packaging all the cleaning fluids had spilled throughout. We contacted the company and they said they would send a replacement out. Cool! We had our training session, which was fantastic, until, we filled the colors into their appropriate containers and sucked yhe colors through the tube. Ink was every where. There were cracks in 2 of the y connectors. Apparently this was an issue they thought they had corrected. Had yo end our training session. Next day got replacement rubes. Following we received a five minute fast session on finishing training. During this short time we were asked to do a test color run. Our black Ink came our brown. Our Trainor told us to play around with it and send him pictures. To this day out black ink is still brown and customer service has been less than helpful. We were told this was a common problem for our batch of printers, all we needed to do was install a new print head, nope not working. Less than impressed

DTG Pro is also known as Corporation Toner and also East Group LLC. We bought a printer in February 2022 it didn’t come until May and it is the wrong printer. As a matter of fact the printer they sent is a Chinese made Erasmart Printer and they start at $2200 and are horrible. I ordered a DTG Pro Max for $8809. When we complained it didn’t work wanted to return we were out of warranty. When I went online to watch videos because their training isn’t training it’s them downloading a program onto your computer only. Long story short it isn’t even what we ordered and they tried to tell us they specially made it for us that’s why it doesn’t look the same. All lies. During an email exchanged my we were called freaks and they needed to get rid of us. When you look up East Group LLC it takes you directly to BBB. DO NOT BUY FROM THIS COMPANY ITS FRAUD.