dtgpro.comReviews of dtgpro.com

I bought a dtf printer from DTG pro and it has been a nightmare from the beginning! This is not my first DTF, but it is by far my worst. Tech support is almost non existent. They leave you hanging for days and then never address the problem. I strongly suggest running from this company! You will be stuck with junk and lose your money.

I purchased the large bundle printer and took 3 months to get up and running. CS was rude. And not responsive. I had a faulty head they finally sent me a new one but it took 3 months. I finally had to reach out to others for assistance. I had it for 13 months. Then it finally went crazy and made loud clunking noise and just spit film through. Wouldn't print or anything. Reached out to CS. Took them over a week to get back to me. Wanted me to reinstall the software and reset machine. Did that told them it didn't work. That was Oct 24th. They finally got back to me Nov 17th to get more info. By that time the machine is in a dump somewhere. And i have a new machine set up and running perfectly!!! Within 48 hrs this new company had assisted me and reached out to check on me more times than DTG Pro did in 13 months.

After working with this company and their bogus product, I now have an expensive paperweight sitting on my desk. They’re product has been faulty since the beginning and continues to be faulty this day after replacing parts and their faulty system within their makeshift printers they sent are not under warranty even after being replaced, they’re not offering or adhering to the warranty is quite frankly shady. I attempted to dispute with affirm who again sided with them because of their crappy policies and attention to manufacturing good equipment so now I’m stuck again with a very expensive paperweight when I should’ve just bought a different unit, but they promised not to be the way that they turned out to be and better than products from Chinasadly, unfortunately not

Ordered a l1800 dtf printer print head died during set up. Almost 72 hrs to get support to answer got replaced took almost 2 weeks to get new print head started having little.problems with unit customer service says we need tech support any where from 3 days to maybe never I can't stress enough do not buy from them once shipped dtg pro will leave you hanging with junk please stay away seen people say it's great no it's not

I am posting this review of the DTF PRO MAXI Fume Extractor with the intent of saving prospective buyers the disappointment I am experiencing. Machine ships with no instructions. No manual available online. Does a very poor job of removing odors. Charcoal filter not at all effective. In no way worth the $800.00 price tag. dtgpro.com will not accept return. Odd they do not allow reviews for items on their site. Other than the problem with this item I have been happy with the products and service I have received. Stay away from this fume extractor.

Aggravating that someone spends this kind of money & you can't even use it due to them having to schedule a video call to watch you put the ink in & they can't get you in their busy schedule for over a month! I am sick to my stomach that I ordered this from this company & spent so much money for this that I ordered at the end of Jan and they can't even get me in until March 21st!!! Simply uncalled for and ridiculous. I thought at one point one guy was going to help me himself so I didn't schedule the time & then he comes back saying did you schedule your time? lol no I was under the impression you may actually get me in sooner so I was not waiting over a month to use my new printer.

I purchase the DTF Model J and have had a lot of issues. When reaching out to them they were to busy to assist me due to onboarding other clients. Be prepared to spend money with a DTF printer. I'm on my 3rd print head and second mother board since Sept 2022. I was told when I needed the mother board that this machine was only good for about 30 shirts a day and the print head and mother board was good for approximately 6 months. The manual that comes with this printer doesn't have any trouble shooting information. Be ready to research what is wrong and how to fix it. I was told that they would no longer help me since I was out of warranty. Several items broke right away as in the cleaning wiper and they showed me how to just use a screw driver to move it. I then had a pin hole in a tube and thier fix was rubber cement and tape. This machine is not worth the $5K+. Send your money elsewhere.

Terrible! Missing parcels and they just STOP RESPONDING.