DTF centerReviews of dtfcenter.com

Got confirmation of my order placed yester day at 8:15 am 5/28/2026...Stopped in at the Dallas location at 4:45pm only to find my order had not been produced. Called in today 5/29/2026 because I still not had received notice of order being produced and person answering told me it would be another hour before my order would be ready. When I questioned here about the extended amount of time its taking to produce this order she told me that there is a 24 hour turn around on production. That called was placed at 11:00, which puts us at 27 hours and order is still not produced. I noticed when I was there looking for my order that there were orders with order numbers later than mine..much later... and when I asked if there was an ETA on completion is was told "NO" and there was no effort to inquire as to cause of production delay. In fact I felt like I was bothering her. This is the first problem I have had with this company, and in the past have been superbly satisfied with the total experience. But for this experience...do not like the way I have been handled...especially when on your website it says order is shipped today if order within the next 3 hours. Will update when I actually receive notice of order being ready

Very disappointing experience with DTF Center Dallas today. I have been a customer for over a year and have spent a significant amount of money with this company, but after how I was treated today, I will not be returning. I first tried to place my order through their website, but it repeatedly showed “failed to upload” when trying to submit my files. I then used their website chat to ask for help and requested an invoice since I had already shared my Canva document with them. No one ever responded in the chat. Since I still needed the order, I began calling around 3:00 PM and had to call continuously for almost an hour before someone finally answered the phone. I was told the Dallas location was on another call and would be transferred once they were finished. When I finally spoke to someone at the Dallas store, I confirmed multiple times that the prints would be ready the same day. He said yes. I shared the Canva document, he sent the invoice, and I paid immediately. I even asked again if the order would be ready today, and he again confirmed that it would. The Shop app even showed the order being packed for pickup, so I sent my husband to the store. When my husband arrived, the first employee helping him smelled strongly of marijuana and appeared to be under the influence, which was extremely unprofessional. After that, the same employee I spoke with earlier suddenly said the order would NOT be ready until tomorrow, completely contradicting what he had told me earlier. When I spoke with him on the phone to clarify what happened, he was very rude, repeatedly interrupted me, and raised his voice instead of addressing the mistake or trying to resolve the situation. For a business that relies on time-sensitive print orders, clear communication and professionalism are critical. Unfortunately, this experience showed poor communication, rude customer service, and staff behavior that raises serious concerns about professionalism. After being a loyal customer for over a year, this experience was unacceptable and I will be taking my business elsewhere.

I ordered transfers which were great but I messed up one and thought if I gave the order number and paid that I could get the order replaced. NOPE! The guy that answered the phone asked for the order number which I gave and he kept going around and around. I finally had my husband get the order replaced and which came very quickly. But I got 2 boxes. I didn’t know what to think except maybe he ordered 2 just in case. NOPE! I received my order and an order for a roofing company in Florida. I called DTF center and got the got the same guy who again was rude. Explained what happened and he asked for the order number of the roofing company which it is not my order so I did not have it. He kept asking for and the after about 10 minutes I hung up so frustrated. If this is the customer service, I will not be ordering again from them.

They never ship the order out on time. It takes 1-2 days before they ship, even if you order before the cut-off time. The quality is similar to their competitors, not much different.

Ordered some DTF's I needed on Thursday that was for an event on Sunday. Paid $40 for overnight shipping. I still had nothing by Friday morning about delivery so I called and the guy claimed that his team had put it down for the "wrong order number" so I called back and he put it on for UPS next day air. However they did not even drop it off to UPS until almost 8pm. I was promised I would have it by 12pm on Saturday. No package showed so I emailed them telling him and he only refunded the overnight shipping. I paid almost $120 for everything and now I have nothing for my event. Can't even get an email reply about getting a refund. Don't trust them. Tracking number still says it won't be here till Monday after me telling them MULTIPLE times it says Monday and the only response they give is "let me know". Even letting them know it's not there and the arrival day it says that's the only response you get.