DS LaboratoriesReviews of dslaboratories.com

Awful customer service and online ordering, Payments taken straight away but you can be left weeks even before they send it out to you. I like their products but just do NOT buy from them use Amazon or similar.

Decided to return product without using. Received an RMA#, followed instructions and provided tracking number to them. For the life of me, can't seem to get a response about my refund. Then I get a message that my "ticket"? is going to be closed after I had sent numerous emails to them. Customer Service is absolutely horrid. Great when buying the product, anything after that...not so great.

I would not do business with this company. I had a terrible experience. Their customer service is terrible. Their website states that their products have a 100 percent money back guarantee. Their product did not work for me. I called them after I had no results and they told me to buy more product in that it would take longer to work. They told me it was all guaranteed. After I paid for more product and that didn't work, they said they would only refund my second order. That is NOT a 100 percent guarantee. That is a 50 percent guarantee. Their Customer Service were not helpful, only wanting me to spend more money with them. Very frustrating. So as I said, I would be buyer beware....and not do business with them.

Poor customer service ! I've had to file two complaints on this company with the on line BBB. Everytime has been a nightmare getting a live agent to resolve billing and shipping issues. Recently, I sent a request via email to update my credit card information and follow the directions as indicated through the Zen Desk. ( What a waste of time that was). Still now reply and its been 1 week now. In the past the customer service rep commented that the cost to hire someone live to man the phones were too expensive. Well look at their rating 46 percent have rated them with poor customer service at the lowest rating of 1 star. Buyer beware, I would re consider doing business with this company. It has been the most flaky, unreliable and non trusting experience as a customer I have ever experienced. I get the impression this company is running their business out of their garage and run by a one person operation. It has been a terrible experience !

DS Laboratories took my money but failed to deliver then lied about location of product. Do Not Trust this Company. I am presently trying to speak to a human being but it is impossible.

Doesn’t work! I try their nanoxidil topical solution and I lost all the hair that I had gained in the past using rougaine, 3 month using the product with no good results.

Been using their products for years. I like the shampoo, but their Spectral DNC topical solution seems like absolute snake oil. It makes my scalp itch and makes my head feel weird. No noticeable benefit from it. It may actually have had a negative effect on my hairline. Also, I don't see any way to leave a review on their website. Are their customer reviews even real?

DS Labs was supposed to include shampoo with the $100 purchase. It never came. When I contacted the company they were happy to sell me some. Just another scam company. BUYER BEWARE!