Dr. WaterReviews of drwater.store

product is cheaply made, lid does not seal and there fore the hydrogen basically evaporates through the lip of the top of the pitcher. the quality of materials are questionable and i was unable to get a direct answer from the co. when asked. the return process was poor to say the least. procrastination responses from the co. who also would NOT provide me with a pre paid return shipping label. when i went through the process of return i had to pay 25 dollars for ups pick up a week out along with the page would not allow me to print a return shipping label, also you have to take several photos of the pitcher and submit it which will then go through a review process before they either approve or decline your return. so trying this product for 30 day and if not satsified is false. the co does everything they can do to make the return process painful and frustrating. would never recommend this co or product. will never purchase from this co again.

Worst customer service in the history of customer service - got my unit . No bubbles not charging - called 5 times in thespian of 4 days - pleasant enough AI girl but couldn’t resolve my issue - passed me to a “live” person but “no one available.” Days go by no call - they email me ticket number and assure me someone will reach out - i text and email back and no response - the absolute worst piece of garbage non operational unit on surpassed in horrible quality by their “customer service “

Ordered december 16. contacted them on dec 26 and jan 14 and reluctantly agreed to wait till first week of february for my water filter to be delivered. already over a month delayed. Received the WRONG PRODUCT on feb 2 and it was USED and SCRATCHED. Then for 2 days telling me to "wait" for return instructions. Finally contacted my credit card company to dispute the charge. this is a scam company with low quality chinese products scamming people. AVOID AT ALL COSTS

They haven't delivered the product, and they keep dodging my request to cancel and receive a refund. Their process for cancelling and issuing refunds is very hard to find and then they just won't do it. I have finally had to go to my credit card to try and get the money back. But this was suppose to be a present for Christmas and still nothing as of January 15th.

Don’t buy it. I returned mine 2 months ago. THEY DONT WANT TO REFUND ME. The item is crap. Now “ I have to prove it’s delivered”, “ send them the tracking number so they can track it” The item is DELIVERED BACK TO THEM. This is a robbery.

DO NOT ORDER SCAM!!! Placed order on Dec 8 they printed a label, waiting for item to ship and still wait 3 weeks later. I have emailed support and called and you get an AI bot. There has been NO RESPONSE!!!

If I could rate Dr Water a 0 I would. They have the worst customer service I have encountered. They shipped me a partial order and then refused accountability. The packaging was not sufficient to handle the shipment and it ripped open in shipping. They are ghosting me after stealing my money. If you buy from them, I hope you don't need support.

Worst customer service - don’t waste your money. I ordered two Stanley bottles on 24 October in the Halloween sale - one white, one blue - a few days go by and I’ve still got no shipping details. I email asking for an update and I’m told they are having colour stock issues - both supply and sending to Australia - and would I take black ones? No thank you, and I asked why a black one could be shipped but not other colours. I received no reply - weird, right? I few more days I emailed again asking for an update as I received a promotion email and the green cups were available, fine, I’ll take one of those. No reply. I am due to fly to the US soon and tell them I can have them shipped to me there. Nothing. Just loads of promotional emails. I chase again. And again. Nothing. Not even a polite, “We’re working on it”. Today, I receive a refund with no email. It took a month for me to get absolutely nothing except the banking fee for an intentional transaction No, “Sorry we couldn’t make it work”, nada. But guess what? I did get another promotional email! WTH! I just wanted the bottles in any other colour but black, I even found a workaround and was patient enough to wait for it, but they just kept ignoring me. Imagine you get your Dr Water bottle and it has an issue. Is this kind of customer service going to be on top of it, helping you fix it? Doesn’t seem likely. There’s nothing to trust about Dr Water but the fact that they’ll spam you with constant sales message and nothing else. It makes me wonder about the quality of their products if their customer service is this poor. I love hyping up cool businesses and rarely write bad reviews, but this has been a very disappointing experience.