Dr. WaterReviews of drwater.store

I have received the bottle that does not turn on. I contacted Customer service. They asked to tape a video, which I did. They said it will take 48 hours to reply. I wrote them after 46 hours to send another bottle and send shipping label to return defective bottle. No reply after 24 hours. Enough is enough.

Dr. Walter says they are in a US base company get their product was shipped directly with a tracking number straight Outta China. It arrives weeks after it says it’ll be here zero instructions. I reach out to the customer service. They don’t respond your emails. Their automated system can’t help you. I tried to do the 30 day satisfaction return nobody will respond to it. Absolutely horrible scam Chinese company.

I purchased two of the Stanley Cup, Dr. Waters they both failed within two months filed. Warranty claims Jack from Dr. WATER responded one time from the company then they went dark. I haven’t heard back from him. I’ve sent several emails. Still no response so I’m out over $300.

If I could give this company a zero rating I definitely would do that I am very dissatisfied with my order because I have not received it yet I ordered on June 27th it is now July 21st and I still haven't gotten my water bottle I would never order from this company again and I don't recommend anyone else order from this company it takes forever for a response you can't even track your order.

Ordered my product on July 5. According to their own web site, handling should take 0-1 business days, with shipping an additional 2-3 days for delivery. Even though I ordered on a weekend, I should have my product by now (today is the fifth business day following my order). No communication from the company, no processing update, no shipping update, nothing! Horrible communication!

Do not purchase from this company. I notified Dr Water, prior to the receipt of shipment, that I was no longer interested in using the product and that I was dissatisfied with their product reviews. Today I learned that their 30 day return policy begins to penalize buyers who do not return the product within 7 days.

If I could give this product 0 stars; I would. Not only is it cheaply made, if it even does make hydrogen, the lid doesn't seal! So, whatever hydrogen it could have made escapes from the top. On top of that, the pitcher is quite pricey! And definitely not worth it! Did I mention how long it took to be delivered! Smh they got me but I definitely don't recommend these products!

I purchased their Hydrotumbler that is advertised to generate between 1600-3000 ppb of hydrogen. I purchased a hydrogen water test reagent and the most I got out of 5 tests was 900, the average was 800. The other issue was customer service, the response time is very slow, like 4 days per email on average, it's like they don't really care, or they try to stretch the days till the return period lapses, overall didn't have a good experience with their customer service.