Virgie A.
Responsive Team and Competitive Pricing
We’ve been working with DS China for our international order fulfillment and overall the experience has been positive. Their team is responsive and pricing is competitive. That said, there are a couple of areas that could be improved. Reporting is currently done manually, which adds some extra steps on our end, and the tracking platform is Chinese-based, which can sometimes be less intuitive for our customers. Still, the strengths outweigh the challenges, and we appreciate their effort and support.
Response from Dropship China ProDec 22, 2025
Thank you for the thoughtful and honest feedback! We truly appreciate you taking the time to share both what's working well and where we can improve. We're glad to hear that our team's responsiveness, competitive pricing, and overall service quality are supporting your international order fulfillment needs. Your recognition of our efforts means a lot to us. You've raised important points about our reporting process and tracking platform. We hear you on both fronts. We're actively working on streamlining our reporting system to reduce manual steps on your end, and we're also evaluating ways to make our tracking interface more intuitive for end customers. Feedback like yours helps us prioritize these improvements. Thank you for your patience and for choosing to work with us despite these challenges. We're committed to continuing to deliver strong service while addressing the areas you've identified. Best regards.