Slow slow slow! Still haven’t received my order and there is no contact number available to call this company.
JL
Jenni L.
I think I’m getting scammed
I think I’m getting scammed. I ordered July 7. It was supposed to be here in 3-5 days. It is July 25! Still no case. Tracking said it was shipped from China on the 9th. Now they are blaming UPS and USPS instead of taking ownership of their logistics issue. The case says there was an attempted delivery at midnight! And then nothing for 2 days. Disappointing. To make things worse they had me call a random delivery company where the person answering the phone only repeated from a script or repeated what I said in order for ME to request a redeliver. Now they have changed the tracking service and it says it’s been in my city since the 9th. Lies!
MC
Matthew C.
Buyer Beware
Like the others have been saying lately, I ordered my phone case on June 26th. It is now July 9 and it still shows the USPS is waiting for it. Then I noticed on here they blame delays at the post office. It isn’t the post office’s fault if you haven’t gotten it to them yet.
Also, every day there is a shipping update on the Dropguys page; sometimes twice, saying it’s en route, like it’s been scanned again. (Note: USPS just keeps saying they’re waiting).
Clearly it’s not moving across the US somewhere and getting scanned once or twice a day. It could have gone from New York to L.A. by now if it was legitimately en route anywhere.
I can only conclude that not only is there a shipping problem, there is also an honesty problem. I now believe those “shipping updates” are falsely manufactured to make it appear as if things are progressing.
They take no responsibility for this. They keep blaming delays in their shipping partners.
June 26 to July 9 with no legitimate update isn’t delays with shipping partners….it’s complete incompetence and potential fraud.
TH
Tanner H.
It’s been 5 business days since I’ve…
It’s been 5 business days since I’ve ordered my case and they still USPS still hasn’t received the package. So much for 3-5 day delivery. Very disappointing
JD
Jerry D.
I ordered a phone case for my iPhone 15…
I ordered a phone case for my iPhone 15 Pro on June 8,2024 and as of June 19,2024 I have not received the phone case.
After I posted this review Dropguys canceled my order and refunded my money.
LY
Lymala
Web site says free shipping takes 3-5…
Web site says free shipping takes 3-5 days.
My order took 12 days to arrive!
I needed to protect my new expensive iPhone,
so after the 5 day wait I ordered a comparable product from Amazon that arrived the next day.
Did not open the Dropguy package just returned it
and had to pay $6.99 shipping!
Dropguys graciously reimbursed me the $6.99 shipping!
Response from DropguysJun 19, 2024
Thank you for bringing this to our attention and sharing your experience with your recent order. I sincerely apologize for the delay and any inconvenience it may have caused.
We understand the urgency of protecting your new iPhone, and we're sorry that your order did not arrive within the expected 3-5 business days. Unfortunately, severe weather conditions across the South, Southeast, and Central U.S. have significantly impacted USPS processing and delivery times, as noted on their website (a screenshot can be viewed here: https://www.loom.com/i/b3ede2c0458f4faab764627db5195a0d). This led to unforeseen delays that were beyond our control. You may view current USPS alerts here: https://about.usps.com/newsroom/service-alerts/
As a gesture of goodwill and to make things right, we would like to reimburse you for the return shipping cost. Please send us your order number via [email protected], and we will process your reimbursement promptly.
We value your business and are committed to providing the best service possible. Your feedback is crucial in helping us improve. If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team.
Thank you for your understanding and for giving us the opportunity to resolve this matter.
Warm regards,
Matthew @ Dropguys
GP
Gina P.
Save your money and buy elsewhere.
I would not recommend purchasing a Drop Guys phone case. I purchased a case for my iPhone 13 Pro based on the marketing and the guarantee from the company.
My phone dropped out of my pocket and smashed to smithereens. Dropguys advertised that phones would be protected even after being dropped from very high heights. My phone was so damaged that it was not worth repairing. Do not buy if you want to protect your phone! And, the screen protector cracked as well that I purchased from Dropguys.
Response from DropguysJun 19, 2024
Dear Gina,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the damage. Your experience is certainly not what we strive for, and I understand your frustration and disappointment.
I see that you purchased your case on February 12, 2022. Since then, we have made significant improvements to our phone cases. The case you bought was version 1, and we are now on version 3 of that particular model. Our latest version includes reinforced materials and enhanced shock absorption, providing even greater protection for your device. These updates reflect our commitment to continuous improvement and delivering the best possible products to our customers.
The damage you described is extremely unusual, and we take such incidents very seriously. As part of our commitment to customer satisfaction, we issued you a full refund in accordance with our guarantee. We stand by the reliability and effectiveness of our products, and your feedback helps us to further improve.
At Dropguys, we are dedicated to providing high-quality products that offer excellent protection for your devices. We understand that trust is earned, and we strive to ensure every customer is completely satisfied with their purchase. Your feedback is invaluable in helping us maintain and improve our standards.
Thank you for bringing this matter to our attention and for your patience and understanding. If you have any further concerns or questions, please do not hesitate to contact our customer service team.
Warm regards,
Jaime @ Dropguys
JZ
Jordan Z.
Screen smashed after only 1 month
After only a month after buying a case from Dropguys, my brand new Iphone 15 pro's screen was smashed because of the low quality of this case.
Response from DropguysMay 14, 2024
Hi Jordan,
Thanks for your review.
I've looked into your support ticket and the pictures provided. My colleague, April, responded promptly but hasn't had a reply from you since.
The pictures you provided show the phone is not damaged. The crack is, in fact, on the Dropguys screen protector, not the phone screen.
Dropguys screen protectors are engineered to crack upon significant impact. This design feature utilizes the principles of energy absorption and distribution, where the screen protector acts as a sacrificial layer. By cracking, it absorbs and disperses the kinetic energy from the impact, thereby preventing this energy from being transferred to the phone screen and causing damage.
We are pleased to confirm that Dropguys products have protected your device perfectly, as promised.
I hope you are happy with my response. We remain at your disposal if we can be of any further assistance.
Best regards,
Matthew @ Dropguys
