DO NOT BUY... over paid for a product. Phone still might break if dropped and they will offer you a coupon for an overpriced case. Adding ... this is a lie
Dropguys offers a "100% protection or your money back" guarantee, promising to refund the cost of the case if your phone breaks while inside it, as shown on their full-package page. They also provide a 5-year warranty on their cases.
Response from DropguysMar 7, 2026
Thank you for your feedback, Diane. We’re sorry to hear that you’re disappointed with your experience.
Our team always aims to clearly explain our warranty coverage and how it works when assisting customers.
We apologize if our resolution did not meet your expectations. Your feedback is important to us, and we truly appreciate you taking the time to share your experience.
— The Dropguys Team
SQ
Samu Q.
Did not receive my items from Dropguys
I ordered iphone 17 pro ultra slim case and the lens protector from Dropguys, which has high ratings. It cost 83.97. They sent me a one package which. had the outer bracket and the "free" screen protector, but not the two main pieces I ordered. No explanation that this was package 1 of 2, but I never received notification as I did on the first package of its delivery to our building's secure lockers. Received first package on January 13, 2026. Company later told me second package was selivered the folloowing day, but it was not. Lockers are locked. Never was notified. Person responded, but then when I emailed what happened, thher was silence, which has continued for nearly two weeks. Horrible customer service, and of course no phone number,and there is a non-functioning chat feature. DO NOT ORDER A phone protector from Dropguys. I have had two great experiences with Otterbox.
Response from DropguysFeb 24, 2026
Hi Samu,
We’re truly sorry for the frustration this caused. We want to clarify that we have been responding to your messages throughout the process, but it’s possible some of our replies may have landed in your spam or junk folder.
That said, we understand how concerning it is when a package appears missing — especially with secure lockers involved. While we’ve already resolved this in our most recent conversation, we still sincerely apologize for the inconvenience and the stress it caused.
We appreciate you bringing this to our attention and giving us the opportunity to make it right.
— The Dropguys Team
JK
Jody K.
Shattered glass everywhere
I got the camera protector for my iPhone 17 pro. Within one day it cracked… They did send me another one which within two days cracked when I went to remove the second one to put on a completely different type of case. It literally shot teeny tiny shards of glass everywhere as I was trying to pry it off. Terrible. Do not recommend!
Response from DropguysJan 26, 2026
Hi Jody,
We’re very sorry to hear about your experience with the camera protector. Please note that the camera protector is a fragile accessory and can break if removed or handled incorrectly, which is why we always recommend careful application and removal. We did send you replacements in an effort to resolve the issue and hope that guidance on installation and removal helps prevent future problems.
— The Dropguys Team
AM
Ann M.
If I could give them a zero
If I could give them a zero, I would! My husband never drops his phone, and the case didn't even last a year without coming apart. They didn't want to honor their life time warranty by making you pay shipping. That was the whole point of buying the product. I would have understood paying the shipping if I had the product more than a year but it didn't last a year.
Response from DropguysDec 21, 2025
Hi Ann,
We’re very sorry to hear about your frustration. We did want to clarify that our lifetime warranty applies to the DropGuys case itself and not the phone, and it covers replacement of the case. We understand shipping costs can be disappointing, but the warranty ensures the case is replaced so it continues protecting your device.
We appreciate your feedback and will continue working to make our warranty policies as clear as possible for our customers.
— The DropGuys Team
SM
Stephen M.
Worst customer service I’ve…
Worst customer service I’ve experienced. I ordered my case on Saturday night and paid for 1 business day shipping so I would get the case by Tuesday, because I was leaving my home for a month on Wednesday. Monday UPS said they didn’t have my package so I reached out to Drop Guys and eventually got a response that they would look into my order. Nothing after that. This morning (Tuesday) UPS said my case would be delivered next Monday. Problem is I won’t be at the original delivery address for a month. So I reached out to DG twice more telling them this and asking that they change the delivery address and refund my overnight delivery charge. Have not heard a word. Of course there is no customer service number you can call to actually talk to someone. After looking at reviews, this appears to be a common problem. Stay away!!!
Response from DropguysDec 3, 2025
Hi Stephen,
Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration this situation has caused — especially with the time sensitivity of your travel plans.
I did want to clarify that we did reply to your messages, but it’s possible our emails may have landed in your spam or junk folder by mistake. We completely understand how stressful it is when you’re expecting an urgent delivery and communication doesn’t come through as expected.
Please check your spam/junk folder for our previous replies, and feel free to respond there — or reach out again and we’ll resend the messages to ensure you receive them.
We’re committed to resolving this for you as quickly as possible.
— The DropGuys Team
SF
Suzanne F.
No response afte 3 EMAILS
They really do have a problem returning emails or responding when someone has a problem. I'm done. Please don't apologize because an apology means absolutely nothing if you continue with the same behavior. I've been trying to get a response because, through my own fault, I ordered the wrong phone case. They don't respond to my emails to change the case before they send it, and getting a refund seems to be an even worse ordeal.
If you don't mind not ever hearing from the place where you placed your order, then fine, go ahead and use this company, otherwise, I'd order from Amazon. At least you know you can get in touch with someone there.
You did NOT respond to me because I am a tech. It's what I do for a living and there was NOTHING in my spam folder!!!
Response from DropguysNov 24, 2025
Hi Suzanne,
I've looked into your support tickets and I can see we have responded to all three emails.
In case they are reaching your spam folder, I have detailed the latest response below for visibility:
"Hi Suzanne,
Thank you for reaching out, and I’m truly sorry for the frustration this has caused.
We actually responded to your earlier message, but it looks like our email may have ended up in your spam or junk folder — I apologize that it didn’t reach you.
To reiterate, at the moment, we only carry cases for the Samsung S25 series, and we unfortunately don’t offer cases for the Samsung S24 Ultra.
That said, I completely understand your concerns, and to avoid any further inconvenience, we’ve gone ahead and cancelled your order and processed a full refund. You should receive a confirmation email shortly, and the funds will return to your original payment method within a few business days.
If there’s anything else you need, I’m always here to help.
Thank you again for your patience, Suzanne."
If this resolves the issue to your satisfaction, I kindly request that you revise your rating, as this has a significant impact on our small business.
Thank you for being so understanding. I remain at your disposal if I can be of any further assistance.
Warm regards,
David
BL
Bruce L.
A Mess
I can’t review the product because the product is still not in my hands. Ordered case and other peripherals for the new iPhone and order was not shipped a week later despite their website saying (a week after I placed my order) that case orders would be shipped same day. Once in the hands of some fly by night delivery company, after 4 days in the shipper’s hands,I still did not have a delivery date. If I ever get the product, it won’t matter—the sloppy mess of waiting and getting punished for ordering early won’t be offset by whatever quality the case offers. Yech.
Response from DropguysOct 3, 2025
Hi Bruce,
We’re sorry to hear about the frustrating experience you had with your order. We understand how disappointing it can be when shipping doesn’t go as smoothly as expected, especially after ordering early. We checked, and your package has since been delivered—so we hope you’re now able to enjoy the case and accessories.
We’ll be reviewing this situation with our shipping partners to ensure better transparency and timeliness going forward. Thank you for sharing your feedback—it helps us improve.
—The Dropguys Team
FI
FINN
Well my order finally arrived
Well my order finally arrived, but is missing the lens protector. No phone # or anyway to contact them except email.
Placed the order on Aug. 5 , got here on the 13th. I'm one state away.My advice there are plenty of good companies out there with good products and service, stay away from this one.
Response from DropguysAug 14, 2025
Hi Finn,
We’re sorry to hear your order arrived missing the lens protector — that’s not the experience we want for our customers.
If you haven’t already, please send us an email at [email protected] with your order details so we can look into this for you right away. Our customer service team responds within 24 hours, and if our reply doesn’t appear in your inbox, it’s worth checking your spam or junk folder just in case.
We’d like to get this sorted for you as quickly as possible.
— The DropGuys Team
