Drone-works.comReviews of drone-works.com

I put in an order for just a couple replacement prop blades for a DJI M350 in the first week of May. Almost 2 months later (the end of June), I had heard nothing and received no update or prop blades, nor any tracking provided. I sent them an email asking about the status, given I needed these blades for work at a major international company (it is a work drone). Later that day, I received a voicemail (I was too busy at work to pick up). I returned the phone call when I could, and while on the phone with them, I was greeted by an incredibly rude and condescending employee who told me that the prop blades I ordered were “discontinued” and they “had to find them in a warehouse in China” and that “I shouldn’t expect fast shipping”. Also that “I had tracking for 2 days” (it was 2 days prior I sent the email to them…). Long story short, the people who work at this place are completely incompetent, rude, condescending, and could not care less about paying customers. If you want to support a business with actual standards, halfway decent customer service, no headaches, and your products that you pay for in a timely manner, find a different company.

For some reason, even though it was my 2nd order from them they decided that they HAD to get a scan of my driver's license for FedEx to hand me the package. I have never had any other vendor ever do this. Certainly not B&H who just got even more of my business. It will take some special circumstances for me to do business with them again.

Great selection and communication. They had a hard to find drone and shipped immediately. Always answered or called right back when needed. Great experience.

Drone Works verified what I needed. Treated me like I was his only customer. Rare quality in today's climate. I ordered my drone online with no problems whatsoever. Received my drone and got everything just as promised. I can't say enough about how well I was treated. Referred two other drone purchases to him, just because of my experience and the personal attention. Only buy from Drone Works!

Dronecraft Works (or evil Scammers as they are known) take your hard earned money that you saved up for on that amazing drone you think you're getting from their fake website, showing stolen photos and videos from an actual webstore so it looks convincing, then send out fake plastic rubbish they stocked up on from the $2 dollar store!!!! They use the standard issue scammer Returns and Refund Policy that you will notice doesn't actually include a postal address for returning the crap they sent you and they put it all back on you, the customer, that its your credit card company or bank's fault that you can't see your refund, then they won't reply to your emails or messages thereafter because folks.. their work here is done!!!!

I've wanted a Mavic 4 pro since they came out. I had planned on driving from my home in California to Canada to get one but had a number of dental implants and can not eat most foods. I heard about Drone-works and was fortunate to contact them. I go my Mavic 4 pro creator combo in less than a week from Florida to California. Drone-Works is a business you can count on for DJI Drones. Thanks Billions

I placed an order with Drone-Works.com on July 18 for a DJI Mavic 4 Pro Creator Combo after the owner, Zachary Davis, told me he had one unit left in stock and would ship it out the following Monday. I paid $5,226.49. That was the last truthful thing I heard from him. Across the next 10 days, I called repeatedly because no tracking ever arrived. I was fed shifting excuses—“it’ll go out this afternoon,” “I’ve been busy,” “Friday for sure”—but nothing ever shipped. I eventually received a FedEx tracking number only after warning I would dispute the charge, but it never showed movement. Worse, the tone turned curt and rude. When I asked if he even had one on hand, his response was “I think so.” When I pointed out he’d told me one was reserved for me, he replied, “Well that sucks,” and sarcastically offered to cancel the order: “I’m sure you can find one somewhere else.” I accepted the cancellation, and I’m now waiting for my $5,226.49 refund. Avoid this seller. Misleading stock claims, repeated broken promises, and disrespectful customer service once they’ve taken your money.

Wie angekündigt bekam ich heute Besuch von DRONEWORKS. Der Pilot Herr Fabian Witz stellte sich sehr freundlich vor. Von sich aus, erklärte er mir den Ablauf und legte sofort los. Fachmänisch bediente er sein Fluggerät, nach befliegen meiner PV-Anlage zeigte er mir die Aufnahmen der Wärmebildkamera und beantworte mir meine Fragen. War sehr Zufrieden. MfG M. Krahl