Jared B.
I will adjust to 5 stars if I get a…
I will adjust to 5 stars if I get a response. It's been 4 days since I sufficiently completed the application. I see many responses from the business not taking ownership of a poor customer experience by claiming the customer didn't properly fill out the application. If that's the case, your system has a bug because it's allowing for the app to be submitted, conveniently along with the $30 fee so to put it back on anyone but your devs is embarrassing. This is a self imposed SLA of 48 hours, so the negative reviews are inherently self inflicted as well. Hoping to change this to 5 stars soon. THERE HAS BEEN ABSOLUTELY NO ATTEMPT TO CONTACT ME. I'VE CHECKED SPAM AND HAVE 0 MISSED CALLS. Own your experience and get better instead of pawning off the negative experience onto your end users. It's sad, stop it lmao
Response from DrivewithflexAug 8, 2024
Hello Mr. Jared Berke, After reviewing your application, it appears that you did not qualify for a lease. The specific reasons will be detailed in the denial letter, which you will receive via United States Postal Service. We look forward to the possibility of working with you in the future. Flex Customer Service
