Drive CaramelReviews of drivecaramel.com

This experience has been a disaster. It's been a month and I still don't have the title to the car I purchased so it sits in the garage. I've called their customer support more times than I can count and I get conflicting answers, people that obviously are not familiar with the services I've contracted for (i.e. having the title sent to me so I can register the car vs. Caramel taking care of taxes, fees and registration). If you want to use this service make sure you can afford not to drive your car for a month or, who knows, because I can't get a status update that I can believe. Just terrible. My response after reading Caramel’s response is wher is my title? When can I expect it? None of your people can give me any answers. My car is in purgatory! So awful…

Update: A month after sending all documents I have no updates via email or website. My temporary registration is about to expire and I have no title or permanent registration. Caramel's help link leads to a non-existent page. If I could give less than one star I would. Caramel has found a way to make simple process complicated while charging money to do so. I should have simply taken cash or cashier's check to the seller and received the title. Instead, both I and the seller have been forced to jump through multiple hoops. It takes longer for both of us, and I still have to visit Fed Ex AND the DMV.

Terrible process. Then I was sent the paperwork to go to the DMV myself. Without all the paperwork I needed. Now here I am sitting that dmv AND THEIR is basically no customer service to help me get what I need. Terrible busnsnes.

The whole process is overly complicated and time consuming. Each time I got a reply from support team it was from a different person. There were significant delays in the processing of information. If this service is intended to make the process easier and timelier, then it has failed miserably. Update: I eventually cancelled the transaction after multiple issues. Realistically speaking this is a process that takes a minimum a 2 full business days. As to their advertising 9 steps in 9 minutes, that’s a blatant exaggeration.

Couldn't have been worse. Support is beyond terrible. I had 40+ correspondences outside of their broken UI, which ultimately ended in a canceled transaction after I had drove several hours to pick up the car due to nothing other than their incompetency

I tried to use their site for a purchase. It took them 6 days to correct an issue on their site and the seller walked away and sold the vehicle to someone else. They don’t work weekends and they cost me the deal on a very rare vehicle that I might never find again!

didn’t communicate pickup times. showed up without notification

I have been waiting for more than three weeks to get my title on a vehicle I purchased. I call daily for updates and get told all manner of platitudes. There has been a USPS shipping tracking number in place since the 13th but it is still awaiting the package. Today is the 23rd.