Drive CaramelReviews of drivecaramel.com

Worst customer support and slowest

Communication efforts horrible. I paid $3,000 down payment, however, only $2,500 was used, so I should get a refund of $500

I purchased a car through caramel, and the delivery of my license plate and registraion were delivered to the wrong house. Upon reaching out to them in order to get some help in getting a replacement sent out, their customer service was not responsive at all. They took a few weeks to get back to me as my temp plate was expiring, and they declined to provide any assistance.

Dreadful experience all around. I posted my EV in July 2025, just after we learned that the used EV rebate would expire at the end of September. (Went with them because KeySavvy was clueless about the meaning of "first user" in the EV rebate law, but that's another story.) A buyer signed up quickly. So they had 2.5 months to get this done. Five months later, the rebate had expired, they had run three hard credit checks on the buyer, and still had not made the sale. Hours on the phone to correct issues with the bill of sale. Finally yesterday they emailed "Our system is buggy, so I'm going to cancel this out and you can start from the beginning again." Meaning, if we want to go with them, we need to redo all of the paperwork, have another hard credit check on the buyer, just to pay them their commission. Are they out of their minds? No thanks. I'll bypass them, and work directly with the buyer as a private sale.

I have completely paid the coverage cost of the warranty they sold me and caramel did not pay the claim, part and repair that I paid for

The good folks at Caramel made me miss my window to have my car shipped since they decided to not advertise they took Black Friday off since that’s now a holiday. Glad Caramel is able to make interest off my money while a so called streamlined service cost me time and money now. Bringatrailer needs to find a new vendor.

Caramel did not provide the services to us that were noted on Ebay's website because the buyer selected to do the Title transfer himself. As sellers, we did not know it was OPTION that the buyer could do the title transfer instead of Caramel. Not mentioned in anything we read on eBay's website. BE AWARE that Caramel ONLY provides title transfer services WHEN THE BUYER selects that option at checkout. This was explained to me by ebay Secure Purchase Support staff (who is difficult at best to get in contact with). Drive Caramel, their support 'team' was terrible -- did not actually answer my questions (like why was the buyer's name on the bill of sale instead of Caramel's name as Ebay website stated would be ("in most" cases)) but instead, provided generic talking points OR referenced specifics NOT part of our sale. Caramel caused me a great deal of needless stress. I found the staff unprofessional, and at one point Caramel even seemed to be pushing us to cancel the sale instead of answering my questions about discrepancies between Ebay's website descriptions and Caramel's services/role in our particular sale. I actually have the impression Caramel was acting as a fiduciary for the buyer even though it was us, the seller who setup the listing using Secure Purchase (i.e., selected Caramel's services for the transaction) and who paid their fee.

Was working with Anna and she was attentive UNTIL I left her a positive review. Now, I can't get a response to phone calls or texts. Very disappointed!