customer
The customer service is first class
The customer service is first class. Very nice people to work with.

Caramel is an app and website that makes buying someone's vehicle or selling your own simple, safe, & sweet. But once you find your car or buyer, Caramel handles everything for you. That includes paperwork, secure payment, title transfer and registration, fraud checks, and verification. With the option to add vehicle protection, digital inspection, finance, and transport through our partners.
Drive Caramel (drivecaramel.com) has 340 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 246 reviews with 5 stars · Clear filters
customer
The customer service is first class. Very nice people to work with.
J D.
Mari at Drive Caramel went far beyond anything I could have expected to help resolve a complicated vehicle title issue. She stayed with me through the entire process, working with two separate third-party title agencies and the state of Arizona to get it straightened out. Her persistence, patience, and personal attention were exceptional. I honestly don’t know how I would have resolved this without her help. She took ownership of the problem and followed through every step of the way. Drive Caramel is incredibly fortunate to have someone of her caliber representing the company, and any customer who works with her will be in excellent hands. Thank you, Mari, for everything. I’m truly grateful for your help and couldn’t recommend you more highly. Dana Dellheim
Christian M.
Ariana was very friendly and very professional. She took care of everything I needed to know and was a joy to speak with.
customer
Stephanie & Cesar are Rock Stars. Specifically, they provided service that exceeded my expectations. They listened to all my concerns & reponded with Speed of Light response. How fortunate Drive Caramel & customers are to have them.
Angela G.
Great customer service and responsiveness.
Anastasios K.
Kira, it’s the only one capable of helping me, she took the time to help, others brush me off!
Kimberly B.
Spencer was amazing. I called on the phone and he not only followed up with a text, but a text in which l could keep in touch and he responded to all my questions. Amazing customer service!!
Tom K.
Working with Stephanie Olsen through this somewhat challenging journey has been a pleasure. She's friendly, knowledgeable, and responsive. We still have a few details to work out, but I know she'll get the answers needed to complete the purchase. Interaction with other staff members was also positive.