Drive CaramelReviews of drivecaramel.com

4.5 stars - 1st time user having bought a vehicle off Bring a Trailer. Pretty slick. I did have to chase around a little bit as I received the vehicle well before I received the title. I think someone made a mistake somewhere in the process but that was made right fairly quickly. I wouldn't hesitate to use Caramel again in the future.

The company made a mistake with the paperwork causing DMV to refuse to transfer the title. The company and its people moved quickly to resolve the issues immediately and followed up to make sure everything was resolved. They stood by their service and people. Great response.

Working with Alex Nelson was pleasant and professional. He responded quickly and effectively at every point during the transaction. Unfortunately the transportation partner, Runbuggy, totally dropped the ball and never arranged the enclosed transport that I ordered. Alex got my payment refunded and the selling dealer engaged his transport broker and got my car promptly delivered. My rating would be 5 stars if Runbuggy had done their job.

Overall an excellent experience using the eBay Motors Caramel service. Would have given a five star review but for a few little cracks in their service, user interface could be designed better and provide more information. One quick example is that they could not provide a transport service for my purchased vehicle, which is fine as I had a specific carrier lined up already but there was a delay in coordinating transport between seller and buyer as another party other than Caramel was involved. A minor issue but some frustration. However the communication was excellent with Caramel and being that they have only been operational for a year or so they will probably fill in these cracks. Speaking of their communication, that part of the service was five star, my primary contact being Spencer. Spencer and I talked several times providing information, answering questions, taking feedback, looking up information regarding the transaction, and more. Spencer is a top notch customer service agent (not sure of actual job title) very personable with a great sense of humor and understanding of his job. Talking with a knowledgeable human in a very timely fashion was refreshing in this day and age.

I sold my vehicle on Bring a Trailer, and the buyer chose to use Drive Caramel. The process may have delayed payment by a day or so, but it definitely made me feel much more secure about the entire transaction.

Interactions with staff was positive and helpful. I had to hunt for a contact number when I had a question about shipping & payment. Would've liked to have that on my dashboard somewhere.

The concept and the process are excellent. Turnaround time could be improved.

The process for the vehicle began June 6, 2025. The stuff from cars.com and Carmel were excellent and kept me up-to date on what had transpired, and what the next step would be. so I was satisfied with the communication overall they did great. However when it came time to complete the transaction financially it was difficult to complete with the directions provided online. I attempted to contact them via landline to see if we could resolve this and it took approximately three attempts via landline. So this process could be a little better but overall good service. thank ju you