Drive CaramelReviews of drivecaramel.com

I am a licensed and bonded California Dealer in the same location for 23 years. Before Caramel we have sold thousands of cars through eBay in a safe a secure fashion. Now, when someone places a deposit on one of our vehicles listed on eBay, Caramel sends a gratuitous "invite" to opt into their "protection service". The language they use implies that unless they opt in this transaction is somehow less safe. My recent customer fell for this veiled threat and signed up. He financed the car through a third party and eBay was quickly paid. What followed was 9 days of endless re-signing of contracts because Caramel either doesn't understand or comprehend, basic corporate structure, or simple DMV contracts via Doc-U-Sign. In addition, Caramel made multiple requests for information that was already provided twice which made the process that much longer and frustrating. So, as of today, 9 days later; eBay has full payment from our customer's lender, title to the car which further delays our duty to complete transfer in a timely manner, customer demanded delivery of the car which is his right because his bank paid eBay. AND most importantly Caramel has not released our funds.

TERRIBLE! ANNOYING! This could have been handled quicker by a one eyed goldfish! There entire process, in my opinion was a closet full of lies. Repeatedly Asking for (and receiving) the same information 4 or 5 times at every turn, well, just a waste of time. The responses on these reviews make them sound like they're actually concerned. They're NOT! All their responses state the same BS, reach out to us. Trying to reach out to them?! WHERE? They say call?! Who? I will NEVER use Caramel again and if someone were to ask me how were they.... a diamond back rattlesnake could be easier to handle.

Caramel made a simple process into a convoluted mess. I received multiple back to back emails every day with conflicting information: 1st " We received the money from the buyer please ship the car", followed by an email an hour later: "Please don't ship the car, we don't have everything....". Good luck finding a phone number to contact these guys. They held onto my money for a month because buyer couldn't find a competent transport company. Overall experience was frustrating and pathetic. The "caramel" process isn't automated, you have to call the number (not available anywhere) to process the sale. Why did Bring a Trailer partner with these guys. I have bought 2 cars on Bring a Trailer but I am reconsidering everything after this fiasco....

Caramel cancelled my financing without notifying me, then obfuscated their mistake when I called to ask why the process was delayed. Instead of taking responsibility, they tried to blame eBay customer service for “not responding,” even though the issue originated entirely within Caramel. To make up for the mistake, Caramel offered to cover part of the transportation cost and arranged a carrier — but the transport has still not occurred, and no movement has been made toward pickup or delivery. My experience shows a clear pattern of poor communication, deflection, and failure to follow through on commitments. Caramel did not handle the Secure Purchase process with the professionalism or reliability expected from an eBay‑affiliated company.

After a buyer was secured, it took a month for the sale to be finalized. The process that would have taken a day took 30! and at every step both the buyer and the seller had to make multiple calls/ multiple uploads. When we did call the customer support people were courteous and did their best. The process was HORRIBLE. and the website was bad also. Do not use this 'service'

This should be smooth, it’s not ! I will never use or recommend ,

No communication for 5 days. I called and was on hold 42 minutes

Worst experience ever. I purchased a car via eBay, and it is day 17. The seller has uploaded all the documents. Caramel confirmed that all documents have been received and asked me to proceed with payment (under eBay's platform), and I did. Today, Day 18, they called me back saying that they still need some documents from the seller. NEVER AGAIN WITH THEM. A representative called with the "standard Language" like "we understand your frustration...etc." but no action.