Jesse
Terrible experience with their…
Terrible experience with their automatic shipment aspect of their subscription service. The first time I ordered it was for two bags. As I was checking out an offer popped up for a further discount on two more bags. I said OK well why not. Approximately one month later a second shipment of four bags showed up unexpectedly and unannounced at a higher price. I went back-and-forth with customer service, but they would not budge and acted like it was all my fault. Is there any shame that you have a good product and you’re spending time and effort to bring them in the front door when you’re shipping policies piss them off and they leave out the back door. Fast-forward to about six months later and multiple efforts to cancel the subscription and a couple days ago I get another email saying oh my credit card didn’t process. Well that’s because I changed that credit card. I once again spent time looking at the FAQs on how to cancel and they I found instructions that assured me that I could simply go into the customer portal and there would be a handy-dandy place to pause or cancel the subscription. It does not exist. I wrote a scathing email to customer service and now they’re asking me to provide screenshots as to where I’m having difficulty. The Gaul of these people they just don’t get it. You must have a subscription portal that allows the customer to pause or cancel for any reason. They must feel that they can just ramrod and shove this product out the door charge the credit card and their business is done. Well, it doesn’t work that way pals. I hope everybody sees this and good luck if you wanna change your subscription. Pause or cancel it. I’ve tried many of them and their product was not terrible. It was pretty good. I have switched to Hanit One functional coffee. Check them out and I also hear that cuppa is comparable to Neubrain. Apparently the operators don’t drink their own Kool-Aid if they did, they would smarten up and be more responsive to customers who simply wanted to manage their subscriptions and the normal way of most other subscription products.