The dress I received had visible stains and did not fit properly. I contacted the seller and provided measurements and photos, but I was only offered a 15% refund to keep the dress. I would not recommend this dress or this seller
Response from DressystarsSep 24, 2026
Dear Customer,
We’re sorry to hear that your experience with Dressystars did not meet your expectations. We value your feedback and would appreciate the opportunity to make things right.
Please contact us at [email protected] so we can assist you further.
Warm regards,
The Dressystars Team
MS
Michelle S.
The dress was supposed to be satin- cannot return
The dress description stated it was satin, and it was more like rayon. Tried to return and they claim all dresses are made to order. I find that very unlikely. Need to have a better return policy! But my one star rating is more for the material of the dress not being what it stated in the description. I would steer clear of buying from this site.
Response from DressystarsSep 24, 2026
Dear Customer,
We’re sorry to hear that your experience with Dressystars did not meet your expectations. We value your feedback and would appreciate the opportunity to make things right.
Please contact us at [email protected] so we can assist you further.
Warm regards,
The Dressystars Team
YS
Yannick S.
Achtung keine Rücksendung möglich. Qualität schlecht!
Achtung! Nicht bestellen! Kleider kommen in schlechter Qualität aus China. Rückgabe ist nicht möglich. Obwohl auf der Website angegeben ist eine Rückgabe nicht möglich. Wenn man zurückgeben möchte wird einem entweder eine Teilrückzahlung ohne Rücksendung von 30% Angeboten (und das auch erst nach langen verhandeln) oder das zurückschicken mit auch nur einer Teilzahlung von circa 40%. Bei der Rücksende Option muss man zudem das Porto und den Zoll nach China selber zahlen. Dann bleiben nur noch 10-15% des originalen Preises über. Absolut frech. Der Kontakt zum Shop war auch sehr unseriös. Der Paypal Käuferschutz konnte auch nichts machen.
MA
Marion
La robe reçue ne correspond pas
La robe reçue ne correspond pas à la robe commandée
DZ
Dianna Z.
-5 star review
If I could rate it negative stars it would be a -5. Dress was ordered and express shipping was paid for, I reached out when we hadn't received a shipping notification asking for the order to be cancelled and a full refund processed. Mind you this was while the dress was still in "production" and BEFORE it had shipped. They ignored my ask and shipped the dress anyway even though it was after the promised date. Now they are trying to nickel and dime their way out of a refund for the dress that we have no use for now. They do not accept returns even though they state that they do. BEWARE of this place, DO NOT ORDER FROM THEM!!!!!
JB
Jenna B.
Did not honor the claimed return policy.
Did not honor the claimed return policy.
JL
jl
paid for rush charges and it was even…
paid for rush charges and it was even late for standard shipping. dress arrived not like the picture and unwearable
RW
Rebecca W.
3 weeks after order and received an…
3 weeks after order and received an email asking for extra money for a different fabric. No offer of refund - it’s a scam. Avoid.
Update - refund given. Let’s see if I actually get it!!
Response from DressystarsMar 31, 2025
Dear customer,
We sincerely apologize for the inconvenience caused by this situation. You placed your order on March 23, 2025(one week ago). Unfortunately, when we were about to start producing your dress, we found that the fabric originally selected for this dress had run out, and we has also stopped manufacturing this fabric. As a replacement, we have produced a fabric that is of much higher quality. It has an almost identical appearance to the original fabric but features more intricate craftsmanship, thus justifying its higher cost.
We were extremely reluctant to ask for an additional payment from you. However, after careful calculation, we found that the cost of producing this dress with the new fabric far exceeded the selling price. That's why we reached out to you on March 31 to inquire if you would be willing to cover the additional cost. As soon as you declined, we immediately initiated the refund process for you and informed you that you should receive the refund within 3 - 5 business days. Please note that the time it takes for the bank to process the refund is beyond our control. We understand your concerns, and we are closely monitoring the refund progress to ensure that you receive the refund as soon as possible. Also, we kindly request that you refrain from casually labeling us as scammers. We receive numerous dress orders every day and are committed to providing our customers with affordable yet beautiful dresses. Our team works hard to ensure the satisfaction of each customer, and this particular incident was an unexpected situation. Thank you for your understanding and patience.Thank you for your understanding and patience.
Best regards,
