DreamyannieReviews of dreamyannie.com

DO NOT BUY FROM HERE. I ordered a dress for a specific event, a month in advance, entered the date and paid £122. Not only did the dress NOT arrive by the date I had given leaving me with nothing to wear for the event but when it arrived late the item was extremely poor quality and not as described. The company continued to claim that I was not entitled to a refund even though I was, under UK law. After continued refusal to accept a return/refund, I had to request a charge back through my bank. AVOID AT ALL COSTS.

Ordered my daughter's prom dress on 16th May. Need it to be delivered by 19th June. Still no sign of it. Have received emails, but no update for 2 weeks now. I want a full refund as per my consumer rights if it is not received. It is almost 6 weeks since ordered dress.

NEVER order from this company. I ordered a dress for my daughters prom, turned up after numerous emails back and forth about the amount of time it took- longer than the website stated and I’d also filled in the date I needed the dress by which was not fulfilled by the company. Having emailed numerous times again asking for a refund as the dress is too small they’ve now gone in to ghost mode and I have not had a response at all just being totally ignored. How a business can get away with operating like this is beyond me and how they can take everyone’s money and then not stick to their own refund policy is quite honestly disgusting. Don’t waste your time buying from here because you’ll be wasting your hard earnt money never to be see it again. The quality of the dress was not great and was 50% likeness from the picture shown on website… however we would have kept it if it had fitted. We now have no money to order another dress from anywhere else so are going to a few charity shops to see if we can find anything suitable. Absolute joke of a company, just shows you - with them not replying they know they are in the wrong treating their customers this way.

They are a joke - stay away. Eventually sent my dress in completely the wrong colour and then told me that the orange dress they sent me wasn’t orange but pink and refused to refund or make the correct coloured dress. Poor quality too.

If I could give it zero stars, I would. DO NOT order from this company unless you want to be completely stressed out before your event. I’ve been waiting over a month, and every time I message them they say “it’s being expedited,” yet I still don’t have the dress.

We ordered two dresses, they looked okay but the quality was sub par and the sizing was off. We asked to return these and we're told that the it would be too expensive and too timely and refused to give us the return address. All they would offer is a 15% refund and told to resell if we didn't want them. I would strongly recommend against purchasing anything from this retailer

am writing to formally request a 100% refund for my recent purchase, as your company did not fulfill its obligations regarding delivery. At the time of purchase, I provided all required information, including the specific event date for which the order was needed. There was no indication or communication suggesting additional processing or delivery time would be required until April 8th when I inquired an update Based on the information presented, April 10th your response was the dress was complicated and it would not be ready in time, my response was do not proceed and refund for this disadvantage, My purchase in good faith has been paid in full expecting that the order would be fulfilled accordingly. Unfortunately, the order has/was not delivered within the necessary timeframe, and I have not received the merchandise at all. I was also not contacted regarding any potential delays or inability to meet the specified date until April 8th as I stated. This lack of communication and failure to meet the agreed-upon terms has caused significant inconvenience and directly impacted my planned event. Additionally, the offer of only a 30% refund is unacceptable given that the service was not fulfilled as agreed. This situation reflects a complete failure to meet the terms of the purchase, and as such, a partial refund does not adequately resolve the issue. Your website is falsely advertised of the no hassle, timely delivery and I use your rush order process. Given these circumstances, I expect a full refund to be issued. Please process the refund at your earliest convenience 100%. I would appreciate confirmation once this has been completed. I have provided below the correspondence at the time of purchase and it states no where of the processing time , only delivery starting from March 23, 2026 which is 21 days ago, your confirmation 7 to 10 days shipping , it does not imply 10 to 15 processing and 7to 10 business days delivery. I hope in this message the company will not keep giving the run around the dress is not even in the shipping process , it is still suppose to be in production therefore being a stylist for exquisite clientele, i completely understand it can be stop. I would like 100% of my money back. I had to purchase a new dress i am not Meade whole for the problem

If I could give 0 stars I would. Dress arrived late and doesn’t fit and now they are making it impossible for me to return. AVOID!!! Wish I had never ordered my daughters prom dress here terrible service! Product is cheap shiny material too. Don’t buy!