MMO
Bad Service
They did not arrive at the designated time and the designated delivery date was postponed several days. On the day of the move, they arrived three hours late to pack, they were in a rush to complete so the packing was rushed. Upon delivery, one leg on my computer table was sheared off making it unusable. In addition, the crown molding on an antique cupboard was broken. I had to sign an agreement for them to pay $0.60 per pound for any item that was broken. Unfortunately, I signed or else they would not move forward. If I had known this was their policy, I would not have gone with them. I submitted pictures and the weight. They offered to pay $88 for the damages which does not cover for another computer table or to fix an antique. Plus, there are hoops they make you jump through, back and forth steps and notary signatures.
Response from DreamersmovingApr 27, 2026
Hi Michelle Mog it's unfortunate to have a customer like you that wants to lie about our service just to get money that is not yours 1- you booked directly through us we did guarantee you the price and we did not charge you a penny extra 2- up on booking we did offer you expedite delivery service at a charge of $1 per cubic you choose to go with the free regular service 7 to 10 business days 3 -we have pictures on the pickup that the furniture you claimed we broke it it was already broken at the pickup and we have proofs of that 4- we allowed you to go through our insurance even we knew that your claiming furniture that already have been broken before we serviced pickup 5 - you been complaining since we booked you the first time and literally you look for anything to get a discount after we already guaranteed you a winter rate wich is already cheap 6- 60 cent per pound per article insurance is a free from our company and required by DOT regulations You know what you are doing shame on you we will never provide you with service and I hope nobody dose