Dr. Brandt Skincare Reviews | Read Customer Reviews of drbrandtskincare.com

Dr. Brandt Skincare Reviews | Read Customer Reviews of drbrandtskincare.com

Dr. Brandt Skincare reviews

Showing 91 reviews with 5 stars · Clear filters

Nicolette C.
Jan 3, 2026
Excellent Customer Service
I had an excellent customer service experience with Dr. Brandt Skincare. I use their No More Baggage product and one of my orders was significantly delayed. I contacted Customer Service and they responded within half an hour to confirm my address and let me know they would be expedited shipping a replacement to me. I haven't experienced this superior level of customer service in a very long time. Thanks, Dr. Brandt!
Response from Dr. Brandt SkincareJan 3, 2026
Thank you so much for taking the time to share this wonderful feedback 💙. We’re truly sorry for the delay you experienced with your order, but we’re so happy to hear that our customer service team was able to respond quickly and take care of everything for you. Providing fast, thoughtful, and reliable support is incredibly important to us, and knowing that this stood out to you means the world to our entire team. Thank you for trusting Dr. Brandt Skincare and for being part of our community — we truly appreciate you!
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HM
Dec 20, 2025
They have a customer for life
My original order kept tracking for the next day, and the next day, and the next day.. so it was pretty clear it was a lost package. UPS was no help, so I contacted Dr. Brandt customer service and I cannot tell you how easy it was. I told them what was going on and that was it, no muss, no fuss, they shipped me out another package. It was so nice to have such excellent customer service. They have a customer for life.
Response from Dr. Brandt SkincareJan 3, 2026
Thank you so much for sharing this wonderful feedback 💙. We’re truly sorry your original package was lost in transit, but we’re so happy to hear that our customer service team was able to step in quickly and make the process easy and stress-free for you. Taking care of our customers is always our top priority, and it means the world to us to know you felt supported and valued throughout the experience. Your kind words truly motivate our team, and we’re incredibly grateful to have you as part of the Dr. Brandt family — a customer for life is the highest compliment we could receive! 💙✨
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taykybay
Dec 18, 2025
Top Notch Customer Service 👍👍
I had an issue with my discount when I ordered. I emailed customer service, it wasn’t long at all before they responded and said they’d issue my refund. Within minutes of them saying they’d issue it, I got another email saying it had been done! Wowza!! These guys have the BEST customer service! I also really am loving the products I’m using!! Thanks Dr. Brandt, for being all around awesome!
Response from Dr. Brandt SkincareDec 19, 2025
Wow — thank you so much for this incredible feedback! 💙✨ We’re absolutely thrilled to hear how quickly our customer service team was able to help and that you’re loving the products you’re using. Your kind words truly made our day and mean so much to all of us. Thank you for being part of the Dr. Brandt family — wishing you a happy, glowing Holiday season! ❄️🎄✨
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Ileana K.
Dec 12, 2025
The customer service was responsive and…
The customer service was responsive and profesional. The products are very nice. Clean, soft, high quality. I didn't know this company prior, but will definitely be purchasing their products in the future. I took advantage of a promotion. Glad I did
Response from Dr. Brandt SkincareDec 19, 2025
Wow — thank you so much for this amazing review! 💙✨ We’re absolutely thrilled to hear that our customer service team was able to help so quickly and that you’re loving your products too. Your kind words truly mean the world to us and motivate us to keep delivering the best experience possible. Thank you for being part of the Dr. Brandt family — wishing you the happiest Holiday season filled with glow and joy! ❄️🎄✨
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Robin H.
Nov 21, 2025
Customer service contact
I recently made a purchase from Dr. Brandt during a holiday sale. I made an error on the order, and I needed to contact their customer service department. I was amazed at how responsive and prompt their assistance was, and how readily they helped me. This is the kind of customer service that every company should deliver!
Response from Dr. Brandt SkincareDec 19, 2025
Thank you so much for sharing this wonderful feedback! 💙✨ We’re delighted to hear that our customer service team was able to assist you quickly and make things right — that’s exactly the experience we strive to provide. Your kind words truly mean the world to us and motivate our entire team. Thank you for choosing Dr. Brandt — wishing you a joyful and glowing Holiday season! ❄️🎄✨
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KATHLEEN
Nov 20, 2025
Great customer service
Great customer service! I have used the Dr. Brandt microdermabrasion for years and I am in love with it. No other product cleanses/exfoliates my face like the Dr. Brandt microdermabrasion. So when I saw an ad for the new Dr. Brandt micro points, I had to order it. However, it seems that the package was lost in transit. I emailed customer service and they responded right away! Everything was sorted out quickly and they are sending me another one. I feel that Dr. Brandt actually cares about their customers which I appreciate. Katerinne with customer service was great and I can't wait to try Dr. brandt's micro points.
Response from Dr. Brandt SkincareDec 19, 2025
Wow — thank you so much for this incredibly kind and thoughtful review! 💙✨ We’re beyond happy to hear how much you’ve loved our Microdermabrasion over the years, and we’re thrilled that our customer service team was able to step in quickly and make things right. We’ll be sure to share your kind words with Katerinne — she’ll be so happy to hear this! 💙 Thank you for trusting Dr. Brandt and for being such a loyal part of our community. We can’t wait for you to try the Micropoints! Wishing you a glowing and joyful Holiday season! ❄️🎄✨
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Meredith D.
Nov 19, 2025
This company is AMAZING
This company is AMAZING! I have a close friend who loves all their products and her skin in FLAWLESS (so we can see the proof!) The customer service at Dr. Brandt is top tier. They are so responsive, professional, helpful and fast! I am so happy to be working with them.
Response from Dr. Brandt SkincareDec 19, 2025
Wow — THANK YOU so much for this amazing review! 💙✨ We absolutely love hearing this, and we’re thrilled that you’ve seen the glow firsthand (flawless skin is the best proof 😉✨). Our customer service team will be over the moon reading your kind words — being responsive, helpful, and caring for our customers is truly at the heart of what we do. We’re so happy to have you as part of the Dr. Brandt family! Wishing you a joyful, glowing Holiday season! ❄️🎄✨
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Niki
Nov 19, 2025
Five Stars!! :)
I just placed my first Dr. Brandt Skincare order and I’m so excited to try the products! I worked with Diana from customer service, and she was truly amazing. I had so many questions, and she was incredibly quick to respond and so sweet. :) She answered everything thoroughly, offered great guidance, and even helped me build my morning and evening routines. Outstanding customer service!
Response from Dr. Brandt SkincareDec 19, 2025
Welcome to Dr. Brandt Skincare! 💙✨ We’re so excited for you to try your first products, and we’re thrilled to hear that Diana took such great care of you. We’ll be sure to share your kind words with her — she’ll absolutely love this! Thank you for trusting us with your skincare journey and for highlighting our customer service. We can’t wait for you to see (and feel!) the results. Wishing you a wonderful, glowing Holiday season! ❄️🎄✨
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